Veterinary Receptionist/Concierge

2 weeks ago

Singapore BEECROFT ANIMAL SPECIALIST SERVICES PTE. LTD. Full time
Roles & Responsibilities

Why Beecroft?

Make an Impact: Play a vital role in life-saving treatments for pets.
Growth & Recognition: We reward dedication, initiative, and excellent service.
Collaborative Environment: Join a team that values teamwork, integrity, and ongoing professional development.

Key Responsibilities:

Client Interaction & Patient Care:

  • Greet clients and their pets warmly, ensuring a professional and welcoming experience from check-in to departure.
  • Address client inquiries promptly, providing clear information about services and treatments.
  • Assist clients with the check-in and check-out process, ensuring a smooth experience.
  • Support clients with emotional needs, understanding the sensitive nature of veterinary care, especially during emergencies.

Patient Registration & Communication:

  • Accurately register patients, collect required documentation, and process check-ins for routine and urgent cases.
  • Communicate effectively with clients and the veterinary team to ensure the correct care plan is followed for each patient.
  • Maintain accurate patient records and update client information as needed.
  • Keep clients informed about wait times, treatment updates, and any other relevant information during their visit.

Administrative Support:

  • Manage clinic paperwork, process payments, and maintain organized records in line with hospital protocols.
  • Handle phone calls, emails, and texts with professionalism, scheduling appointments and following up on inquiries.
  • Prepare and manage billing and payment transactions, ensuring accuracy and efficiency.
  • Maintain clinic cleanliness and organization in the reception and administrative areas.

Concierge Services:

  • Foster a welcoming, calm atmosphere in the reception area, ensuring clients and pets feel comfortable and cared for.
  • Assist with the planning and coordination of special events and promotions, representing Beecroft at external events.
  • Help maintain client loyalty ensuring a personalized experience for clients.

Team Collaboration & Support:

  • Work closely with the veterinary team to ensure a seamless client experience, assisting with other tasks as needed.
  • Support veterinarians and technicians with patient intake, transporting animals when necessary
  • Help manage and prioritize client flow, especially in busy or emergency situations, ensuring optimal service levels.

Other Duties:

  • Other tasks and responsibilities will be assigned to support the daily operations of the hospital, facilitate patient care, and ensure excellent service delivery.

Requirements:

  • Experience: Proven experience in a medical clinic or customer service role is required.
  • Animal Welfare Passion: A strong commitment to providing excellent care to both animals and clients.
  • Dependability: Ability to work well under pressure in a fast-paced environment.
  • Communication Skills: Strong verbal and written communication skills with the ability to collaborate effectively with the team.
  • Singaporean applicants only.

If you're an experienced professional passionate about animal welfare and client service, apply today to join the Beecroft team

Tell employers what skills you have

Team Collaboration
Animal Welfare
Veterinary
Relationship Management Skills
Microsoft Office
Microsoft Excel
Concierge Services
Work Well Under Pressure
Treatment
Pets
Data Entry
Pressure
Administrative Support
Team Player
Microsoft Word
Patient Registration
Customer Service
Scheduling
Service Delivery

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