Senior Director, Operations ASEAN
6 days ago
Role Purpose
The Senior Director of Operations, ASEAN, is highly professional, with moral and ethical standards. The role is fully responsible for assisting the Vice President, Southeast Asia in determining the strategic direction, and management of Pre-sales, Consulting, Service & Support Services operations for the organization. The Senior Director of Operations, ASEAN is a key decision-maker and holds significant influence over the operational health and scalability of the ASEAN business, all aimed at enhancing overall performance and profitability.
Job Metrics
- Developing and implementing long-term business strategies to improve operational efficiency and increase profitability, in accordance with Verint's overall strategy's vision, mission, and objectives.
- Providing overall direction and ensuring maximum outreach and transformation of Verint Pre-sales, Consulting, Services and Support operations in ASEAN at a strategic level.
- Reviewing Verint's competitive environment to ensure appropriate measures are taken to increase market share and maintain its market position.
- Managing the Team's operations budget, including cost analysis and forecasting to support financial decision-making.
- Collaborating with other countries' sales teams to align the Team with the overall business strategy and objectives.
- Building and maintaining relationships with customers, vendors, and partners to negotiate favorable terms and ensure service efficiency.
- Monitoring and analyzing key performance indicators (KPIs) to identify areas for operational improvement.
- Establishing and enforcing company policies and procedures to ensure compliance with legal regulations and internal standards.
- Facilitating effective communication and collaboration across various departments to ensure operational cohesiveness.
- Staying abreast of industry trends, new technologies, and best practices to maintain a competitive edge and drive innovation with Verint.
Job Requirements
- 7 years of Sales Leadership experience coupled with 15 years of overall sales experience within the Software or related industry.
Forecasting
Management Skills
Asset Management
Leadership
Scalability
Presales
Wealth
Risk Management
Business Strategy
Operational Risk
Consulting
Human Resources
Retirement
Compliance With Legal Regulations
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