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Customer Service Executive

4 weeks ago

Singapore CARING GROUP PTE. LTD. Full time
Roles & Responsibilities

Are you passionate about providing exceptional customer service and eager to help others? We're looking for an enthusiastic Customer Service Specialist to join our team In this role, you'll be at the core of delivering a memorable experience for our customers. Please note, that this position requires flexibility during retail hours, including weekends and holidays.

Position Overview:

Reporting directly to the Branch Manager and Customer Service Supervisor, you will play an essential role in Caring Skin's growth journey as we expand. Join us and be a part of our exciting success story

Key Responsibilities:

Customer Assistance:

  • Welcome and assist customers warmly, providing accurate information on products, services, and promotions.
  • Act as a brand ambassador, embodying Caring Skin's values and image.

Problem-Solving

  • Address customer inquiries, concerns, and complaints promptly and effectively to ensure a positive customer experience.

Appointment Scheduling Support:

  • Assist in maximizing appointment bookings and scheduling for customers efficiently and organised manner.

Product Knowledge and Enquiries:

  • Stay updated on new products, services, and promotions to provide accurate information.
  • Professionally handle walk-in customers, incoming calls, and email inquiries.

Team Collaboration:

  • Work collaboratively within the branch and across departments to fulfil customer needs and enhance operational efficiency.
  • Contribute to a positive team environment that values mutual support.

Customer Feedback

  • Promptly handle customer requests and follow up to ensure satisfaction.
  • Engage with clients on skin condition progress, treatment updates, and appointment scheduling.
  • Gather and relay customer feedback to management for continuous improvement

Outlet Maintenance:

  • Keep the outlet clean, organized, and visually appealing, including ensuring product displays are in order.

What You Can Bring to the Team:

  • A strong focus on customer satisfaction and service excellence
  • A resourceful, solution-oriented approach to problem-solving
  • Exceptional communication and interaction skills
  • Strong organizational, planning, and multitasking abilities
  • A collaborative mindset that supports teamwork

Requirements:

  • Open to Singaporeans only
  • Minimum Diploma/Degree in any discipline
  • At least 3-years of experience in customer service or retail sales, ideally in a fast-paced setting
  • Excellent verbal and written communication skills
  • Strong problem-solving skills and adaptability
  • Flexible availability, including evenings, weekends, and holidays
  • A positive attitude and passion for outstanding customer service
  • Interest in beauty and skincare is a plus

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career advancement within the company.
  • Employee discounts on products and services.
  • A supportive and inclusive work environment.

How to Apply:

If you are passionate about customer service and excited to join a growing team, we'd love to hear from you Please click on apply or email to hr@caringskin.com.sg or text to 8779 0917

Join Our Team at Caring Skin - A Certified Great Place to Work

Are you looking for an exciting opportunity to grow your career in a company that truly values its employees? Caring Skin is a certified Great Place to Work, and we're searching for talented individuals like you to join our dynamic team

Why You'll Love Working Here:

Certified Great Place to Work: We're proud to be recognized for our outstanding workplace culture, where employee satisfaction and happiness are our top priorities.

Collaborative Environment: Our team thrives on collaboration and innovation. You'll have the chance to work with some of the brightest minds in the industry.

Professional Development: We believe in continuous learning and growth. Enjoy access to various training programs, workshops, and mentorship opportunities.

Work-Life Balance: We understand the importance of balance. Our goal is to help employees harmonize their professional responsibilities with personal commitments, ensuring a fulfilling life both at work and home.

You will get to enjoy:

  • Referral Incentives
  • AWS and Annual Performance Bonus
  • Medical benefits
  • Dental benefits
  • External training and development opportunities
  • Products and Services Benefits
  • Convenient work locations (near MRT)
Tell employers what skills you have

Product Knowledge
Team Collaboration
Customer Experience
Treatment
Exceptional Customer Service
Retail Sales
Mentorship
Adaptability
Employee Benefits
Customer Satisfaction
Customer Service
Scheduling
Service Excellence
Appointment Scheduling