CRM Project Manager
5 days ago
Key Responsibilities
Lead-to-Quote Process Governance:
- Govern the Lead-to-Quote process and ensure that it is standardized / implemented within the Group across all users of MS Dynamics.
Regional champions and market rollout:
- Act as an advocate for Microsoft Dynamics CRM, promoting its benefits and ensuring users understand how it can improve their productivity and workflow.
- Plan, coordinate, and execute CRM rollouts across multiple countries / legal entities, managing timelines, milestones, and stakeholders.
- Act as regional / legal entity champions, managing relationships with local teams to increase adoption of CRM system, foster alignment to global Standards while facilitating platform support requests.
Training and change management:
- Orchestrate training, support and implement feedback from end-users to maximize the user adoption and efficacy of the CRM system.
- Regularly communicate new features, updates, and tips for using the CRM system to maximize its value
- Build and nurture a community of CRM users in the responsible regions / LEs, encouraging the exchange of best practices and tips for efficient system usage.
- Collect and share user feedback to improve the CRM system and the user experience.
CRM Development and Continuous Improvement:
- Collaborate closely with platform operations team to deliver system enhancements and bug fixes to optimize the CRM platform for end users. Actively participate in gathering requirements, designing solutions and final testing and technical acceptance
Key Requirements
- Bachelor’s degree in Business Administration, Sales or a related field. Relevant certifications (e.g., Microsoft Certified: Dynamics 365) are a plus.
- 3–5 years of experience in Technical Project management or Sales operations related role.
- Experience working with Microsoft Dynamics 365 CRM or a similar CRM system is advantageous.
- Experience with lead-to-quote process governance and CRM systems implementation is advantageous.
- Strong project management skills with the ability to prioritize and multitask in a global setting.
- Excellent communication, facilitation, and interpersonal skills to engage stakeholders and lead training sessions.
- Strong problem-solving and troubleshooting skills for CRM-related issues
Tell employers what skills you have
CRM
Management Skills
.NET
Change Management
Dynamics
Interpersonal Skills
Rollout
User Experience
Web Technologies
Project Management
Sales Operations
Advocate
Facilitation
Ability to Prioritize
-
Project manager, crm
2 weeks ago
Singapore Singapore Post Limited Full timeProject Manager, CRM Singapore Post Limited East Job Description RESPONSIBILITIES PROJECT MANAGEMENT Engaging the BU to understand on project requirements, including scoping, systems (both internal and external) integration, schedule, budget, quality, products, processes and workflows mapping, along with risks and critical path management Designing and...
-
Project Manager, CRM
2 weeks ago
Singapore Singapore Post Limited Full timeProject Manager, CRM Singapore Post Limited East Job Description RESPONSIBILITIES PROJECT MANAGEMENT Engaging the BU to understand on project requirements, including scoping, systems (both internal and external) integration, schedule, budget, quality, products, processes and workflows mapping, along with risks and critical path management Designing and...
-
CRM Manager
2 weeks ago
Singapore NOVELA INTERNATIONAL PTE. LTD. Full time $7,500 - $12,500We are seeking a data-driven and customer-centric CRM Manager to lead our customer relationship management strategies at Novela. The ideal candidate will have a strong understanding of retail consumer behaviour, especially within the beauty industry, and will be responsible for developing, implementing, and optimizing CRM initiatives that drive customer...
-
CRM Manager
3 days ago
Singapore NOVELA INTERNATIONAL PTE. LTD. Full timeRoles & ResponsibilitiesWe are seeking a data-driven and customer-centric CRM Manager to lead our customer relationship management strategies at Novela. The ideal candidate will have a strong understanding of retail consumer behaviour, especially within the beauty industry, and will be responsible for developing, implementing, and optimizing CRM initiatives...
-
CRM Manager
1 week ago
Singapore NOVELA INTERNATIONAL PTE. LTD. Full timeRoles & ResponsibilitiesWe are seeking a data-driven and customer-centric CRM Manager to lead our customer relationship management strategies at Novela. The ideal candidate will have a strong understanding of retail consumer behaviour, especially within the beauty industry, and will be responsible for developing, implementing, and optimizing CRM initiatives...
-
Business Analyst CRM Project Specialist
2 weeks ago
Singapore SCIENTEC CONSULTING PTE. LTD. Full timeWe are seeking a skilled Business Analyst to join our team at ScienTec Consulting Pte. Ltd.Job OverviewThis is an exciting opportunity to work on CRM implementation and enhancement projects, acting as the bridge between business stakeholders and technical teams.The successful candidate will have a strong background in CRM platforms (e.g., Microsoft Dynamics...
-
Crm manager
1 month ago
Singapore JAC Recruitment Pte Ltd Full timeCOMPANY OVERVIEW Our client is a leading cosmetics retailer in Singapore, known for our curated collection of beauty brands. Our mission is to enhance the beauty experience for our customers by staying ahead of the latest beauty trends and providing personalized service excellence. JOB RESPONSIBILITIES Stay abreast of local beauty user trends and...
-
Regional CRM Manager
2 weeks ago
Singapore SVENTL ASIA PACIFIC PTE. LTD. Full timeRoles & ResponsibilitiesSVENTL is looking for an experienced Regional CRM Manager to lead our CRM strategy across Asia in the semiconductor/ IC design industry. This role is focused on driving customer engagement, loyalty, and retention through data-driven CRM initiatives that support revenue growth. The ideal candidate has a background in CRM, project...
-
Singapore SCIENTEC CONSULTING PTE. LTD. Full timeWe are seeking a seasoned Business Analyst with a strong background in CRM implementation and enhancement projects at ScienTec Consulting Pte Ltd.OverviewAbout the Role:This role will act as the bridge between business stakeholders and technical teams, ensuring CRM solutions align with organizational goals. As a skilled Business Analyst, you will gather,...
-
This is an IT support group | CRM Manager
2 days ago
Singapore This is an IT support group Full timeWe are seeking a data-driven and customer-centric CRM Manager to lead our customer relationship management strategies at Novela. The ideal candidate will have a strong understanding of retail consumer behaviour, especially within the beauty industry, and will be responsible for developing, implementing, and optimizing CRM initiatives that drive customer...
-
Senior Business Analyst
2 weeks ago
Singapore SCIENTEC CONSULTING PTE. LTD. Full timeAbout the Role:We are seeking a skilled Business Analyst with expertise in CRM implementation and enhancement projects to act as a liaison between business stakeholders and technical teams. The ideal candidate will ensure CRM solutions align with organizational goals.Working Hours: Full-time, Monday to FridayJob Type: Contract (one-year)Key...
-
Assistant crm manager
5 days ago
Singapore Trans Eurokars Pte Ltd. Full timeJob Summary: Assistant CRM Manager (MINI Brand) Reports To: Marketing ManagerDepartment: Marketing Candidates who possess proficiency in CRM tools such as Salesforce, Marketing Cloud, and Autoline will have an added advantage. Role Objectives: Lead Customer Relationship Management (CRM) efforts for the MINI brand in Singapore. Build customer loyalty and...
-
Crm senior manager
1 month ago
Singapore Productmanagers Full timeJob Description The CRM team at Wise is expanding to consolidate our efforts to develop our APAC communications. We’re all about bringing value to our customers who deserve first-class communications so they make the most of their Wise account that helps them save money and avoid the terrible exchange rates from traditional banks. What’s the role?...
-
IT Manger CRM
2 weeks ago
Singapore ANTER RECRUITMENT PTE. LTD. Full timeRoles & ResponsibilitiesJob Description: - Responsible administering and optimizing CRM System to support the commercial division. - Customise and maintain ( optimizing compex workflow/ managing) CRM platform- Develop training and documents for end user/ guides- ensure CRM platform is working efficiently Job Responsibilities: - Bachelor Degree in IT/...
-
Crm senior manager
4 weeks ago
Singapore Productmanagers Full timeJob Description The CRM team at Wise is expanding to consolidate our efforts to develop our APAC communications. We’re all about bringing value to our customers who deserve first-class communications so they make the most of their Wise account that helps them save money and avoid the terrible exchange rates from traditional banks. What’s the...
-
Manager, crm operations
1 month ago
Singapore Warner Media, LLC. Full timeWelcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters...
-
Manager, crm operations
1 month ago
Singapore This Is An IT Support Group Full timeWelcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters...
-
Crm director
1 month ago
Singapore Crypto.com Full timeResponsibilities Team Leadership: Lead and mentor a high-performing team of CRMs, fostering a culture of collaboration, accountability, and high performance. Vision Development: Establish and execute comprehensive and automated lifecycle CRM strategies that effectively guide customers through their pre or post-purchase journey at scale. Data-Driven...
-
Crm specialist
5 days ago
Singapore TIME's Group Full timeDatabase Development & Administration (Information & Communication Technology) Join Our Alpha Iota Family, Where Everyone Wins! ● Hybrid Working● Learning & Development Programs to Upskill Yourself● Lucrative Salary Package● Health and Wellness Perks & Benefits● Motivating and Supportive Teams● Quarterly Team Events....and lots more! Are you a...
-
Senior CRM Manager
4 weeks ago
Singapore Grab Full timeGrab Senior CRM Manager Job DescriptionWe are seeking a highly experienced Senior CRM Manager to lead our customer experience initiatives across Southeast Asia.About GrabGrab is the leading ride-hailing and food delivery company in Southeast Asia, with a mission to create economic empowerment for the people of the region. We are committed to building diverse...