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Cluster Reservations Guest Service Executive

4 weeks ago

Singapore CONRAD CENTENNIAL SINGAPORE Full time
Roles & Responsibilities

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.


If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.


A Cluster Reservations Guest Service Executive with Conrad Hotels and Resorts serves as the first line of inquiry for all reservations within the hotel.



What will I be doing?

As Cluster Reservations Guest Service Executive, you will serve as the first line of inquiry for all reservations within the hotel - Conrad Centennial Singapore & Conrad Singapore Orchard. You are responsible for offering excellent customer service, options, and other solutions to meet guest needs. Specifically, a Guest Service Executive will be responsible for performing the following tasks to the highest standards:

  • Efficiently convert enquiries into contracted business
  • Respond positively to enquiries to develop future sales leads
  • Identify sales leads, as appropriate
  • Respond to all guests in a highly professional manner, including ensuring all reservations are completed accurately and to the guest’s expectation
  • Provide prompt and efficient service while maintaining the hotel brand standards
  • Monitor the standards and performance of the team member together with Reservations Supervisor with an emphasis on training and teamwork.
  • Generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts.
  • To assist Reservations Supervisor on daily follow-up/reports such as no show and cancellation reports to maximum revenue opportunity.
  • Performs other duties and responsibilities as assigned or required by the management


What are we looking for?

A Cluster Reservations Guest Service Executive serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Proficiency with computers and computer programs, including Microsoft Office
  • Outstanding administration and organizational skills
  • Good command of written and spoken English
  • Highly professional in telephone manner and excellent communication skills
  • Ability to work independently
  • Positive attitude and committed to delivering a high level of customer service
  • Vocational training in related field, preferred
  • Previous experience in a reservations environment, preferred


What benefits will I receive?

Your benefits will include holiday entitlement - as an employee you can become a member of ‘Go Hilton’ Programme which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.


Tell employers what skills you have

Front Office
Excellent Communication Skills
Microsoft Office
Ability To Work Independently
Quality Assurance
Telephone Manner
Housekeeping
Interpersonal Skills
Property
Administration
Selling
Team Player
Customer Service
Hospitality

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