Technical Support Engineer
1 month ago
ONE Championship is Asia’s largest global sports media property, and the world’s largest martial arts organization, hosting bouts across all styles of martial arts such as Muay Thai, Kickboxing, MMA, Grappling, etc. In addition to its digital platforms, ONE Championship broadcasts to over 2.6 billion potential viewers across 190 countries around the world with some of the largest global broadcasters, including Amazon Prime Video Sports, Globo’s Combate, Channel 7 HD, beIN Sports, Abema, Disney+ Hotstar, and more.
ONE Championship is actively seeking a proactive and highly motivated Technical Support Engineer with a creative mindset. The successful candidate will be responsible for finding solutions and workarounds for day-to-day problems, as well as responding to user requests for hardware and software issues. Key responsibilities include troubleshooting computer errors, installing new system hardware, responding to user issues, and monitoring service performance across the company.
Experience:
- 3+ years of experience in a technical support or system administrator role.
- Scripting experience (Bash, Python, PowerShell, SQL) will be a plus.
- Recent experience demonstrating comprehensive knowledge of systems and network
- configuration.
- Computing Devices Platform Supported: Windows, MacOS, iOS, and Android.
Special Knowledge/Skills:
- Perform asset management of infrastructure and computing devices.
- Provide computer support services (troubleshooting, patching, configuration, testing, and
- maintenance) for any supported software and hardware.
- Offer training, coaching, and orientation for users on how to use computer devices.
- Systems management experience, software, and GPO deployment experience.
- Outstanding troubleshooting and analytical skills.
- Track incidents and provide regular updates to users on request status and progress.
- Excellent written and verbal communication skills.
- Ability to work independently with minimum guidance and under pressure to meet tight
- schedules.
Qualifications:
- Bachelor’s degree in Computer Science or a related IT field.
Tell employers what skills you have
Coaching
MacOS
iOS
Asset Management
Troubleshooting
Analytical Skills
Hardware
Ability To Work Independently
Powershell
Scripting
Python
Windows
Technical Support
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