Technical Support Engineer
4 weeks ago
- Functional area: Service
- Country: Singapore
- City: Singapore
- On-Site/Remote: On-Site
- Brand: Edwards
- Company name: Vacuum Technique Singapore Pte Ltd
- Date of Posting: September 11, 2023
- Last date to apply: September 26, 2023 Your Role:
- Provide a fast and professional technical support service in the diagnosis and resolution of product non conformities both in terms of system recovery and problem resolution (root cause corrective/preventive action)
Education: Engineering degree with relevant networking experience Relevant Previous experience: Proven success and track record in a similar Customer focused, technical support role with experience of working within a fast-moving environment Sound technical knowledge of Ethernet networking, virtual server environments, databases, MS SQL Server Experienced in complex technical probelm solving techniques using statistical methods Experience of the Semiconductor Industry would be beneficial Knowledge areas/Skills (minimum level of knowledge to fullfil the role\'s responsibilities) Basic knowledge of specifying, deployment, configuration and management of virtual server environments from host and VM perspective (Hyper-V and/or ESXi/VMWare). Basic knowledge of Microsoft Internet Information Services and web site deployment/management (http, SSL, troubleshooting, etc) Excellent Customer communication skills Good understanding of diagnostic techniques for both electrical, mechanical and software Knowledge of best practice technical problem solving skills Operational Analysis - ability to analyse data, identify trends and improvement opportunities Project management skills necessary to run multiple projects simultaneously Able to influence internally and externally as a technical authority in the fields supported by the group and represent the customers view point to the factory operations In return, we offer you: Competitve compensation On the job training Career progression About Edwards
Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.
Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America. -
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