Head of Claims
4 days ago
We are seeking a dynamic Head of Claims to lead a team in delivering exceptional customer experiences and operational efficiency.
Main Responsibilities:
Reporting to the CEO, you will be responsible to:
- Oversee claims daily operations, analyse and administer insurance claims portfolio
- Manage a team of Claims Executives/ Officers and Claims Assistant, monitor and assess the staff performance, provide guidance and training to them where necessary to enhance development opportunities
- Approve claim settlement within designated authority limit
- Manage all claims reserving matters, e.g. monthly financial closing and actuarial reporting
- Drive claims process improvement and quality customer service improvements in the entire claims process so as to enhance customer satisfaction
- Ongoing review the quality of services received from service providers, e.g. loss adjusters, investigators, lawyers and car workshops.
- Manage the recovery system and ensure that all legitimate recoveries are executed and followed through thoroughly promptly
- Ensure risk management culture, infrastructure and processes are in place and reviewed continuously within the claim team to ensure that business risks are effectively managed
- Work closely with respective Head of Departments, e.g. Underwriting and Operations team, to provide recommendations to improve product and pricing
- Ensure timely submission of claims management information and statistics as required by the statutory boards or by Management requirements.
Job Requirements:
- A recognized Diploma or Degree / ACII / AMII or equivalent discipline or professional qualifications in General Insurance
- At least 6-8 years of operational experience and knowledge in claims handling and audits
- Good understanding of risk management, intermediary market place, international and local market trends and developments
- Excellent analytical and decision making skills, meticulous and detailed
- Independent and a fast leaner, able to grasp processes and system quickly
- Good presentation, interpersonal, communication and leadership skills
- Able to work within dateline and under pressure
Your Career, Our Passion - COME JOIN US NOW
Interested applicants, please forward your detailed resume, stating qualifications, reason for leaving each employment, work experience, availability, current and expected salaries to NOW.
Claims Management
Actuarial
Claims Handling
Process Improvement
Claims Recovery
Photos
Risk Management
Logging
Underwriting
General Insurance
Pressure
Audits
Customer Satisfaction
Customer Service
Decision Making
Financial Closing
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