Analytics, Insights
3 weeks ago
It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
About the Role
Join us as an Analytics, Insights & Reporting Specialist
Deliver insightful data analytics for improvement of process and for better projection to drive business performance.
Responsibilities:
- Data collection and Analysis: Analysing data from various sources to identify trends, patterns, insights and findings to help improve business decision on product refinement, improvement of benefits & features
- Use data analysis to accurately forecast volume and identify resource requirement, optimizing workforce management strategies.
- Work with key business owners & stakeholders to identify any business opportunities or issues that require insights and the data requirement that would help in their daily work decisions.
- Validate the data points in the data warehouse in ensuring data integrity
- Perform data cleansing and pre-processing to facilitate meaningful analysis.
- Build and maintain reports
- Investigate and troubleshoot, where necessary the issues arising from dashboard operations.
- Automate and streamline the extraction of management reporting.
- Provide guidance to junior staff
Requirements:
- Bachelor's Degree in quantitative field such as Statistics, Data Analytics, Business Analytics, Computer Science or other relevant / equivalent field
- At least 8 years relevant work experience in data analysis or a related field, preferably in a Contact Centre environment
Believe in better with AIA. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
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