Elementary Tech Help Center Coordinator
5 days ago
Singapore American School (SAS) is an independent, non-profit, co-educational day school offering an American-based curriculum for preschool through grade 12 with more than 4,000 students from more than 50 nations and 847 faculty and staff on one campus. Our core technology platforms consist of Apple endpoint devices and Google Workspace for Education among a wide variety of classroom technology and applications to support academic and operational needs.
At SAS, the Elementary School, grades K through 5 has a 1:1 iPad program. The Middle School has a 1:1 Macbook program, and the High School supports a BYOD program. All SAS faculty and staff are issued Apple computers.
Roles and Responsibilities
The Technology Help Centre Coordinator is responsible for providing excellent customer support to the Elementary School community and responding to technology related matters and inquiries. Specific responsibilities warrant proficiency in using relevant technology tools and digital platforms to create, communicate, and collaborate. Additionally, the Technology Help Centre Coordinator is responsible for asset and user accounts management.
- Collaborate with the Technology and Innovation Coordinators to address and anticipate the technology needs of the elementary school community.
- Contribute positively to the team culture of the Technology Help Desk to drive improvement, innovation and excellent customer support.
- Build relationships with diverse members of the SAS Elementary school community.
- Empathise, identify and respond supportively and comprehensively to the learning needs of teachers, staff, and students in relation to technology.
- Coordinate and assist with faculty, staff, students, and parents regarding SAS-owned device repairs and payments.
- Ensure that the division is ready for the Beginning and End of Year, coordinating the deployment/reassignment/retirement of hardware, software, and subscription accounts as scheduled during half-term, winter, and summer break.
- Coordinate with faculty, staff, and students regarding their user credentials.
- On/offboarding (including creating how-to guides) students, teachers, and staff on SAS IT software/system and hardware usage (macOS, iPadOS, Google Workspace apps).
- Identify trends and support drivers of change and/or innovation in the division.
- Evaluating (including new) technologies to determine suitability/compatibility for users and the school’s strategic direction.
- Documentation of incidents and requests with relevant details in the helpdesk system reported via walk-ins, phone calls or emails.
- Maintain updated hardware and software inventory and device checkouts using databases and spreadsheets.
- Configure and manage Apple devices using Mobile Device Management software.
Relevant Experience and Qualifications
- Diploma in Information Technology / Computer Engineering / Business Information Technology
- At least two years of relevant experience in providing IT Support in a dynamic environment preferred
- Customer support experience, preferably in an education environment and/or Information Technology setting
- Knowledge of Apple hardware and software (macOS, iPadOS, tvOS).
- Knowledge in Google Workspace Applications (GMail, Google Drive/Docs, etc.).
- Mobile Device Management knowledge valued.
Interpersonal Skills
- Enjoys working with and helping people.
- Highly approachable personality.
- Values learning and has a positive growth mindset.
- Excellent communication skills in English (verbal and written).
Professional Personal Skills
- Able to work diligently, independently, and under time constraints.
- Able to communicate effectively with students, employees and parents.
- Ability to learn and adapt to new technology developments.
- Ability to work and contribute to a positive team environment.
- Ability to be flexible, creative and to problem-solve technology issues.
- Positive work attitude and possesses a strong sense of initiative.
- Project management leadership and management skills valued.
- Strong attention to detail and organisational skills.
Tell employers what skills you have
Excellent Communication Skills
MacOS
Management Skills
Leadership
Classroom
Strong Attention To Detail
Hardware
Customer Support
Interpersonal Skills
Inventory
Information Technology
Approachable
Project Management
Spreadsheets
Databases
Ability To Learn
-
Elementary Tech Support Specialist
5 days ago
Singapur, Singapore SINGAPORE AMERICAN SCHOOL LIMITED Full timeJob Title: Elementary Tech Support SpecialistSingapore American School Limited is seeking a highly skilled and experienced Elementary Tech Support Specialist to join our team. As a key member of our Technology Help Center, you will be responsible for providing exceptional customer support to our Elementary School community, addressing technology-related...
-
ES Tech Help Center Coordinator
5 days ago
Singapur, Singapore Singapore American School Full timeSingapore American School (SAS) is an independent, non-profit, co-educational day school offering an American-based curriculum for preschool through grade 12 with more than 4,000 students from more than 50 nations and 847 faculty and staff on one campus. Our core technology platforms consist of Apple endpoint devices and Google Workspace for Education among...
-
Elementary Tech Support Specialist
3 days ago
Singapur, Singapore Singapore American School Full timeJob Title: Elementary Tech Support SpecialistSingapore American School (SAS) is a leading international school that offers an American-based curriculum for preschool through grade 12. Our technology platforms consist of Apple endpoint devices and Google Workspace for Education, which support academic and operational needs.The Elementary School has a 1:1 iPad...
-
ES Tech Help Center Coordinator
5 days ago
Singapur, Singapore SINGAPORE AMERICAN SCHOOL Full timeJob Description --> Skills & Requirements Relevant Experience and Qualifications Diploma in Information Technology / Computer Engineering / Business Information Technology At least two years of relevant experience in providing IT Support in a dynamic environment preferred Customer support experience, preferably in an education...
-
ES Tech Support Specialist
5 days ago
Singapur, Singapore SINGAPORE AMERICAN SCHOOL Full timeJob Title: ES Tech Help Center CoordinatorAbout the RoleWe are seeking a highly skilled and experienced ES Tech Help Center Coordinator to join our team at Singapore American School. As a key member of our IT department, you will be responsible for providing technical support to our students, employees, and parents.Key ResponsibilitiesProvide technical...
-
Technical Support Specialist
4 days ago
Singapur, Singapore SINGAPORE AMERICAN SCHOOL Full timeJob Title: Elementary Tech Help Center CoordinatorAbout the Role:We are seeking a highly skilled and experienced Technical Support Specialist to join our team at the Singapore American School. As an IT Help Desk Coordinator, you will be responsible for providing technical assistance and support to our students, employees, and parents.Key...
-
Tech Support Specialist
4 weeks ago
Singapur, Singapore Singapore American School Full timeJob SummaryThe Singapore American School is seeking a highly skilled and experienced Tech Support Specialist to join our team. As a Tech Support Specialist, you will be responsible for providing technical support to our Elementary School students, teachers, and staff, as well as answering general IT-related inquiries.Key ResponsibilitiesAssist the Technology...
-
Data Center Logistics Coordinator
1 week ago
Singapur, Singapore Equinix Full timeAbout EquinixEquinix is the world's digital infrastructure company, operating over 250 data centers across the globe. We enable digital leaders to bring together and interconnect foundational infrastructure at software speed, scaling with agility and speed the launch of digital services, delivering world-class experiences, and multiplying value while...
-
Service Center Coordinator
1 week ago
Singapur, Singapore Textron Aviation Full timeJob Summary:Textron Aviation is seeking a skilled Service Center Planner to join our team in Singapore. As a key member of our maintenance team, you will be responsible for reviewing and assisting in the production of aircraft maintenance work specifications.Key Responsibilities:Create service orders or revisions for scheduled maintenance, drop-in visits,...
-
Service Center Coordinator
3 weeks ago
Singapur, Singapore Textron Aviation Full timeJob Summary:We are seeking a skilled Service Center Planner to join our team at Textron Aviation. As a key member of our operations team, you will be responsible for reviewing and assisting in the production of aircraft maintenance work specifications.Key Responsibilities:Create service orders or revisions for scheduled maintenance, drop-in visits, and...
-
Casual General Theater Technician
4 months ago
Singapur, Singapore Singapore American School Full timeThe General Theater Technician (Casual) is responsible for providing general lighting, AV and stage management support to the Performance Spaces in Singapore American School across a range of theatrical productions, during the rehearsals, run and post-production periods.The role also provides support for the on-going maintenance of the Theater Department,...
-
Safety Coordinator
3 days ago
Singapur, Singapore PROOF-TECH WATERPROOFING & MAINTENANCE PTE. LTD. Full timeJob Title: Safety CoordinatorPROOF-TECH WATERPROOFING & MAINTENANCE PTE. LTD. is seeking a highly skilled and experienced Safety Coordinator to join our team.Roles and Responsibilities:Conduct toolbox meetings and include safe work procedures as one of the topics.Attend safety meetings and conduct safety training.Implement and control health and safety on...
-
Data Center Operations Specialist
3 weeks ago
Singapur, Singapore Amazon Asia-Pacific Resources Private Limited (Singapore) Full timeAbout the RoleThe Infrastructure Operations (Data Center) Team is the backbone of AWS, supporting the rapidly growing AWS business and customers 24/7. We are committed to maintaining the physical infrastructure of AWS, ensuring standards for operational performance in the areas of safety, security, availability, productivity, capacity, efficiency, and...
-
Data Center Solutions Engineer
3 weeks ago
Singapur, Singapore Vantage Data Centers Full timeAbout Vantage Data CentersWe are a workplace of inclusion, equity, respect, and acceptance, celebrating diversity and seeking opportunities to learn from each other's experiences.Job SummaryThe Customer Solutions Engineer will support the successful development and execution of a technical solutions program. This key sales solutions & engineering team member...
-
Data Center Systems Engineer
3 weeks ago
Singapur, Singapore Amazon Asia-Pacific Resources Private Limited (Singapore) Full timeAbout the RoleWe are seeking a highly skilled Data Center Systems Engineer to join our team at Amazon Asia-Pacific Resources Private Limited (Singapore). As a key member of our data center operations team, you will be responsible for the on-site management of hardware lifecycle of our Singapore IT infrastructure.Key ResponsibilitiesInstallation and...
-
Hotel Linen Coordinator
4 weeks ago
Singapur, Singapore Marina Bay Sands Full timeJob SummaryThe Hotel Linen Coordinator will be responsible for collecting linens and amenities from the loading bay and distributing them to pantries of designated floors across the hotel towers in a timely and efficient manner.Key ResponsibilitiesCollect and distribute linens and amenities to designated floors, adhering to established company policies and...
-
Data Center Technician
2 weeks ago
Singapur, Singapore Axiom Technologies Full timeAxiom Technologies is a leading provider of IT services, supporting medium to large-scale enterprises. Our team is dedicated to delivering exceptional results and exceeding customer expectations.We are seeking a highly skilled and experienced Data Center Technician to join our team. As a Data Center Technician, you will play a critical role in ensuring the...
-
Data Center Operations Specialist
7 days ago
Singapur, Singapore Amazon Asia-Pacific Resources Private Limited (Singapore) Full timeJob Title: Data Center Engineering OperationAt Amazon Asia-Pacific Resources Private Limited (Singapore), we are seeking highly motivated and detail-oriented individuals to join our Data Center Engineering Operation team. As a key member of our team, you will play a critical role in maintaining the physical infrastructure of our data centers, ensuring the...
-
Data Center Infrastructure Specialist
2 weeks ago
Singapur, Singapore Jane Street Full timeAbout the PositionWe are seeking an experienced Data Center Engineer to design, build, and maintain our regional data centers across Asia Pacific. This is a hands-on role that requires strong communication skills and the ability to manage projects and daily operational tasks in Hong Kong and remote locations across Asia.Key ResponsibilitiesDeploy, configure,...
-
Data Center Engineer
3 months ago
Singapur, Singapore Jane Street Full timeAbout the PositionWe are looking for an experienced Data Center Engineer to design, build, scale, and perform daily maintenance work in our regional data centers across Asia Pacific. This is a hands-on position that will require a strong communicator with excellent people skills who can manage projects and take ownership of our daily operational tasks in...