Elementary Tech Support Specialist

3 days ago

Singapur, Singapore Singapore American School Full time
Job Title: Elementary Tech Support Specialist

Singapore American School (SAS) is a leading international school that offers an American-based curriculum for preschool through grade 12. Our technology platforms consist of Apple endpoint devices and Google Workspace for Education, which support academic and operational needs.

The Elementary School has a 1:1 iPad program, while the Middle School has a 1:1 Macbook program, and the High School supports a BYOD program. All SAS faculty and staff are issued Apple computers.

Key Responsibilities:
  • Provide excellent customer support to the Elementary School community and respond to technology-related matters and inquiries.
  • Collaborate with the Technology and Innovation Coordinators to address and anticipate the technology needs of the elementary school community.
  • Contribute positively to the team culture of the Technology Help Desk to drive improvement, innovation, and excellent customer support.
  • Build relationships with diverse members of the SAS Elementary school community.
  • Empathize, identify, and respond supportively and comprehensively to the learning needs of teachers, staff, and students in relation to technology.
  • Coordinate and assist with faculty, staff, students, and parents regarding SAS-owned device repairs and payments.
  • Ensure that the division is ready for the Beginning and End of Year, coordinating the deployment/reassignment/retirement of hardware, software, and subscription accounts as scheduled during half-term, winter, and summer break.
  • Coordinate with faculty, staff, and students regarding their user credentials.
  • On/offboarding (including creating how-to guides) students, teachers, and staff on SAS IT software/system and hardware usage (macOS, iPadOS, Google Workspace apps).
  • Identify trends and support drivers of change and/or innovation in the division.
  • Evaluate (including new) technologies to determine suitability/compatibility for users and the school's strategic direction.
  • Document incidents and requests with relevant details in the helpdesk system reported via walk-ins, phone calls, or emails.
  • Maintain updated hardware and software inventory and device checkouts using databases and spreadsheets.
  • Configure and manage Apple devices using Mobile Device Management software.
Requirements:
  • Diploma in Information Technology / Computer Engineering / Business Information Technology
  • At least two years of relevant experience in providing IT Support in a dynamic environment preferred
  • Customer support experience, preferably in an education environment and/or Information Technology setting
  • Knowledge of Apple hardware and software (macOS, iPadOS, tvOS)
  • Knowledge in Google Workspace Applications (GMail, Google Drive/Docs, etc.)
  • Mobile Device Management knowledge valued
Interpersonal Skills:
  • Enjoy working with and helping people
  • Highly approachable personality
  • Values learning and has a positive growth mindset
  • Excellent communication skills in English (verbal and written)
Professional Personal Skills:
  • Able to work diligently, independently, and under time constraints
  • Able to communicate effectively with students, employees, and parents
  • Ability to learn and adapt to new technology developments
  • Ability to work and contribute to a positive team environment
  • Ability to be flexible, creative, and to problem-solve technology issues
  • Positive work attitude and possesses a strong sense of initiative
  • Project management leadership and management skills valued
  • Strong attention to detail and organizational skills

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