Customer Service Roles

3 weeks ago


Singapur, Singapore ZENITH INFOTECH (S) PTE LTD. Full time
Roles & Responsibilities

Zenith Infotech (S) Pte Ltd is a Tech Recruitment firm with 27 years of history in Singapore.


Currently we are assiting our client to hire 7 x Customer Service Offiers, working location @ Suntec area. Only those whom are comfortable with working in rotational shits plus night shifts, 44 hours, 5.5 work days per week, including weekends and public holidays may apply for this role.


Job Descriptons :

  • Handle first level enquires, primarily incoming calls through our hotlines or other channels such as email and webchat.
  • Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns
  • Guide callers in navigating the client website and using the available services.
  • Gather customer feedback and sentiments and escalate to the relevant parties for further actions
  • Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers
  • Maintains and improves service level quality by adhering to standards and guidelines
  • Handle ad hoc duties as required

Requirements:

  • Minimum 12 months of call center environment
  • Education background: Minimum O Level and above
  • Multitask – Logging tickets, checking KBs while on the call
  • First call resolution expertise to close the call at CSO level.
  • Fast paced environment (gauge the number of calls handle per day, if more than 50, then proceed to propose)

Tell employers what skills you have

Microsoft Office
Microsoft Excel
Customer Experience
Customer Support
Interpersonal Skills
Administration
Service Level
Logging
Service Desk
Customer Satisfaction
Statistics
Team Player
Microsoft Word
Customer Service
Customer Service Experience
Call Center

  • Singapur, Singapore Flintex Consulting Pte Ltd Full time

    Job DescriptionPosition Summary : This role is responsible for overall customer service function in Asia.Role and Responsibilities• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.• Develop CS...


  • Singapur, Singapore Flintex Consulting Pte Ltd Full time

    Position Summary : This role is responsible for overall customer service function in Asia.Role and Responsibilities• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.• Develop CS management performance...


  • Singapur, Singapore Mary Chia Holdings Full time

    The Mary Chia story stemmed from the passion of one woman, its inspiring eponymous founder Mary Chia. The successful visionary first started the business by door-to-door treatments offering facials back in the 1980s. Today, the brand is built on the foundation of loyal customers who have since become part of the inspiring tale of one woman’s unwavering...


  • Singapur, Singapore Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...


  • Singapur, Singapore UNIGRADE TRADING PTE LTD Full time

    We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Executive with a specialization in shipment and inventory control. This role is pivotal in providing exceptional service to our customers, handling their inquiries, and resolving any issues related to shipping and inventory management. The ideal candidate will...


  • Singapur, Singapore Kuehne+Nagel Full time

    To join the Sterling team in ASP for building a Control Tower footprints in region. Accountable for all customer satisfaction and retention through excellent customer service standards. Your Role To join the Sterling team in ASP for building a Control Tower footprints in region. Accountable for all customer satisfaction and retention through excellent...


  • Singapur, Singapore ITCAN Pte Ltd Full time

    ITCAN PTE LTD, headquartered in Singapore, offers a full spectrum of integrated information technology (IT) software solutions and services. Empowered to deliver Enterprise Client-Server or Multi-tier and Web-based solutions across the entire value chain, spanning on-site consulting services to turnkey software projects. Renowned in Asia-Pacific, ITCAN is...


  • Singapur, Singapore Snaphunt Full time

    The OfferOpening within a company with a solid track record of successFlexible working optionsOpportunity to make a positive impactThe JobYour responsibilities will include:Attend to the walk in / call In customers.Customers Oriented.Approachable to customers.Understanding of POS System (Not Necessary as inhouse training will be given)The ProfileYou have at...


  • Singapur, Singapore ETCHIPS Full time

    ETCHIPS is an established online electronic component distributor with a rich history of offline service experience directly with end customers. Leveraging over a decade of industry expertise, ETCHIPS integrates both international and domestic resources through extensive data analysis. We operate our own quality inspection center, ensuring rigorous quality...


  • Singapur, Singapore Röhlig Singapore Pte Ltd Full time

    Location: Singapore Subsidiary: Röhlig Singapore Pte Ltd Country: Singapore Start: ASAP Responsibilities Performance of daily Customer service responsibilities, Managing the daily transactions for own portfolio of Customers ( Handling a minimum of 100 orders per month. Portfolio to included 2 of the TOP 20 branch accounts) Act as the overriding...


  • Singapur, Singapore KYOCERA DOCUMENT SOLUTIONS SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibility- Generate daily & monthly reports- Upload meter reading to our MR system for billing- Prepare service/billing reports per customers' requirement- And any other Call Centre duties when necessary- Resolve any operation issues, raise Credit Note or Debit Note as required and coordinate with Finance and Sales department-...


  • Singapur, Singapore KUEHNE + NAGEL Full time

    To join the Sterling team in ASP for building a Control Tower footprints in region. Accountable for all customer satisfaction and retention through excellent customer service standards. Your Role To join the Sterling team in ASP for building a Control Tower footprints in region. Accountable for all customer satisfaction and retention through excellent...


  • Singapur, Singapore IMCD Full time

    Customer Service Executive Location: Singapore Job Description The main features of this positionis to ensure that the needs of customers are satisfied by providing excellencein customer services and procurement within the framework of defined businessprocesses and company procedures. This role reports to the Operations TeamsLead, Singapore. ...


  • Singapur, Singapore Snaphunt Full time

    The OfferWork alongside & learn from best in class talentJoin a market leader within TelecommunicationsOpportunity within a company with a solid track record of performanceThe JobAbout the DepartmentThe Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk...


  • Singapur, Singapore DBS Bank Full time

    Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business...


  • Singapur, Singapore Neuron Mobility Full time

    The Role This role reports into the Customer Service (CS) Team Lead. The CS Specialist will handle a large volume of inbound and outbound calls, emails, and chats with proficient knowledge and efficiency. This person will also be able to effectively link user complaints, our product and technology to troubleshoot and provide insights to the internal...


  • Singapur, Singapore Snaphunt Full time

    The OfferA role that offers a breadth of learning opportunitiesOpportunity to make a positive impactFantastic work cultureThe JobYour responsibilities will include:Manage existing customers and develop new customers.Provide pre-sales and after-sales support.Prepare quotations and follow up on sales enquiries/proposals.Responsible for the sales and marketing...


  • Singapur, Singapore The Learning Lab Full time

    At The Learning Lab, we strive to provide the best-in-class customer experience to parents and students. In line with the organization’s ethos, we invite individuals who share our service commitment and passion for the education industry to join us. Job responsibilities Acquire a strong working knowledge of the organisation’s programmes,...


  • Singapur, Singapore The International Air Transport Association Full time

    Employment Type: Permanent Contract Duration:  At IATA, we speak for the airlines of theworld, serving and supporting over 300 of them across all continents. Weare passionate and knowledgeable about the aviation industry, and we strive tomake it safer, smarter, more sustainable and more inclusive. We celebratediversity and inclusion in our workforce,...


  • Singapur, Singapore Swatch Group Full time

    The company The Swatch Group Ltd is an international Group active in the manufacture and sale of finished watches, jewelry, watch movements and components. Swatch Group supplies nearly all components required for the watches sold by its 17 brands as Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Léon Hatot, Omega, Longines,...