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Customer Service

2 months ago


Singapur, Singapore Geolah Full time

Geolah is a Singapore-based AI-powered tech platform founded in 2020. We offer on-demand services such as ride-hailing, limousine services, parcel delivery, and transportation. We prioritize the well-being and safety of our fleet drivers, promoting a better work-life balance and reshaping the future of mobility.

Roles:

Customer Support:

  • Respond to customer inquiries via phone, email, and chat.
  • Assist customers with bookings, app usage, and troubleshooting.
  • Handle and resolve complaints efficiently.
  • Provide information about services, fares, and policies.

Driver Support:

  • Help drivers with onboarding, documentation, and app usage.
  • Address driver inquiries and resolve issues.
  • Ensure drivers adhere to service standards and policies.

Issue Resolution:

  • Investigate and resolve service-related issues.
  • Coordinate with internal teams for quick problem resolution.

Feedback, Reporting & Assurance:

  • Collect and analyze customer feedback.
  • Generate reports on service metrics.
  • Suggest improvements based on feedback.
  • Monitor customer interactions for quality.
  • Participate in training and improvement initiatives.

Responsibilities:

  • Excellent communication skills (written & verbal).
  • Problem-solving superpowers.
  • Calm under pressure with a smile (figuratively).
  • Tech-savviness for navigating apps & tools.
  • A passion for helping people & a positive attitude.
  • Multilingual skills.


Work Schedule:
This job has the following work schedule:
5 days / week

Office hours

Benefits & Perks
This job has the following benefits:
Employee discounts

Company equipment

This job is located in Bukit Merah, Central, Singapore.

Are you interested in this position? If so, apply now and get a response from us fast
Don’t miss out an opportunity to advance your career to the next level.