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Call Centre Officer

4 months ago

Singapore PERSOLKELLY Singapore Full time

Job Summary: We are on the lookout for a motivated individual interested in building a career with a prominent financial services group in Asia, operating across 18 markets. Renowned as one of Asia's Safest Banks and honored as the "World's Best Bank" in 2021. The focus is not only on fostering enduring customer relationships but also making a positive impact on communities.

In this role, your main responsibilities will include assisting various stakeholders within the business unit, supporting business operations, and playing a crucial part in executing tasks efficiently and promptly while ensuring adherence to company policies, procedures, and local regulations.

Why Join Us:

  • Award-Winning Customer Service
  • Promising Career Progression
  • Comprehensive Training and continuous support from superiors
  • 5 days work week, Rotating shift, 1 weekday & 1 weekend off

Job Description:

  • Deliver personalized service via telephone to customers in a call center regarding banking products, accounts, and service inquiries in a highly effective manner
  • Capable of grasping customers' needs and offering suitable solutions and attention
  • Consistently provide top-notch service to ensure total customer satisfaction
  • Solicit feedback from customers and pinpoint problem trends for enhancement

Requirements:

  • Minimum O level qualification and above
  • Strong written and verbal communication abilities
  • Previous experience in a call center