Operations Support Associate

1 month ago

Tampines, Singapore LOTTE TRAVEL RETAIL SINGAPORE PTE. LTD. Full time

ROLES & RESPONSIBILITIES

Reporting to the Head Of Department, this role plays a supporting role to our Retail Operations teams to provide operational related administrative support on a day-to-day basis to ensure smooth operations.

  • Provide administrative support to Operations Management and Sales teams to ensure smooth day-to-day retail operations
  • Be aware of store sales and KPI targets, as well as performance targets to accurately record, verify and compilation of sales related commission / incentives / push monies etc.
  • Provide administrative support in new stores opening and closing, new products launches and events.
  • Ensure implementation of standards for BOH, ensuring, organization, general health and safety best practices are adhere to for all stores.
  • To act as a liaison to process and update Brand Ambassadors details not limited to rostering consolidation & sales data sharing to Agencies. Maintaining of positive relationship with external vendors & agencies.
  • Application of Airport passes for Vendors & external parties.
  • Manage and upkeep inventory supplies to support Operations such as sourcing and ordering of stationery, packing materials, equipment, and all other ad hoc operations necessities.
  • Identify improvement opportunities and communicate suggestions to management to drive operational & cost efficiency.
  • Responsible for managing relationships with external vendors and suppliers, ensuring that they meet contractual obligations and quality standards.
  • To work with other internal stakeholders and legal department to ensure contractual obligations are met to the best interest of the Organization.
  • Responsible to take charge of all operational permit clearance and renewal for smooth operations.
  • Ensure all administrative matters not limited to new vendors' accounts creations, EP approval submission and payment skips submission for invoice payments before monthly closing deadlines.
  • Scheduling of operations meetings, sending invites & facilitating of booking of venues.
  • Assist with compilations of reports for internal meetings.
  • Any other ad-hoc assignments assigned by Managers to meet the organization & business needs.
  • The above job function are subjected to changes if deemed necessary based on the organization & business needs.

Requirements

  • Diploma / Degree in relevant discipline
  • 1 year's related Operations Administrative experience from FMCG Retail / Travel Retail industry is a plus
  • Competent in Microsoft Office Suites and proficiency in Excel (Formula, Pivot Table, Power Pivot, Data Management, Powerpoint for presentation and Power BI for Data presentation (not mandatory but a bonus).
  • Adaptability is paramount. Requires an innate ability to learn, navigate & take on new situations and challenges with agility & accuracy.

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