Account Manager

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Sales

Our Sales team is the largest revenue-generation department at United. They work closely with travel agencies, United travel departments, and corporate clients.

Job overview and responsibilities

Manages a portfolio of mid to large sized accounts. Responsible for responding to RFPs, negotiating discount agreements and managing program performance. Primary focus to increase revenue, share and maximize program profitability through analysis, creation and implementation of Sales programs and new business development, ongoing account management and resolution of customer issues. Demonstrates understanding of the customer's travel patterns, key influencer priorities and travel management practices. Uses consultative selling and leadership accessibility to build strong, "trust based" relationships within client hierarchy to establish United as a critical strategic business partner. Works closely with Sales leadership and joint venture airline partners. Highly visible within the business travel and local community.

Portfolio maximization and opportunity analysis

Conducts in depth data analysis, captures market intelligence, and leverages input from multiple stakeholders to create unique contractual and non-contractual client solutions that maximize share, profitability and customer loyaltyResponds to RFPs, establishes aggressive but reasonable goals and consistently monitors and drives goal achievementImplements tactical pricing & incentives and leverages online booking tool display tactics in highly competitive markets and lucrative revenue streamsCarefully monitors performance data and ensures that action is taken to quickly address opportunities and threatsSupports new routes through data mining, identifying and targeting revenue/promotional opportunities across the portfolio and community

Account management, business planning, and administration

Engages in day-to-day account management responsibilitiesLogs activities, account plans and progress towards assigned goals in Sales ForceCaptures competitive intelligenceDevelops monthly/quarterly customer reviews including performance reporting and preparation of client-facing presentation materialsMaximizes ROI within an assigned budgetResolves complex customer service issues

New business acquisition

Seek and target new business relationships

Grows portfolio by identifying, cultivating and contracting new and incremental corporate and/or agency agreementsUnderstands and promotes direct and alternate booking channels, including New Distribution Capabilities (NDC)

Collaboration

Coordinates client proposals and agreements with sales colleagues, alliance partners and internal departmentsEnsures agreement integration and revenue/share maximizationClient and industry engagementCultivates healthy and productive business relationships with clients, including executive engagementVisible at client, industry, Business Travel Association (BTA), civic and, community eventsThis position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications

Required

Bachelor's degree or 4 years of relevant work experience3 years equivalent experience with increasing levels of responsibility or 3 years of airline sales or travel industry experience (supplier, consultant, Travel Management Company, etc.)Foundational understanding of airline sales or travel industry salesDemonstrated general business acumen and financial aptitudeAbility to create and deliver client-facing presentationsAbility to cultivate business partnershipsStrong negotiation skillsResults orientedQuicky and effectively respond to the changing environmentTeam PlayerProficiency in key business computer applications (ex. MS Excel/PowerPoint/Word)Must be legally authorized to work in Singapore for any employer without sponsorshipMust be fluent in English (written and spoken)Successful completion of interview required to meet job qualification

Preferred

Master's degree3 years of account management experience in airline industry or travel industry (supplier, consultant, Travel Management Company, etc.)Experience or knowledge in Finance, Network Planning, Revenue Management, Marketing, Loyalty, and AlliancesKnowledge and user experience of the company's systems and data sources used within SalesEqual Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

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