Customer Service Officer Concierge

Salary and Schedule:

Salary: $2,000 (commensurate with experience and qualifications)
Job Type: Full-Time
Work Location: The Tapestry
Working Hours:

Monday to Saturday:
First Shift: 7 AM - 3 PM
Second Shift: 10 AM - 6 PM
Sunday and Public Holidays (PH):
First Shift: 8 AM - 4 PM
Second Shift: 11 AM - 7 PM
Meal Breaks: 1 hour (11 AM for first shift, 2 PM for second shift)

About the Role:
We are looking for a motivated and customer-focused individual to join our team as a Customer Service Officer [Concierge]. In this role, you will be the primary point of contact for our residents, ensuring their needs are met with efficiency and professionalism. If you have a passion for customer service and want to contribute to a positive living environment, this could be the perfect opportunity for you.

Key Responsibilities:
- Resident Assistance: Serve as the primary contact for residents, addressing inquiries, concerns, and requests promptly and effectively.
- Positive Interaction: Maintain a friendly and approachable demeanor while assisting residents.
- Transaction Handling: Manage cash transactions securely, ensuring accurate documentation and adherence to company policies.
- Administrative Support: Perform administrative tasks such as data entry, filing, and record maintenance.
- Team Collaboration: Work closely with colleagues to ensure smooth operations and deliver outstanding customer service.
- Time Management: Demonstrate effective multitasking skills to handle various responsibilities simultaneously.
- Documentation: Utilize Microsoft Office applications to create and maintain reports, spreadsheets, and other relevant documents.
- Relationship Building: Use strong interpersonal skills to build positive relationships with residents and team members.
- Clear Communication: Exhibit excellent verbal and written communication skills to convey information clearly.

Qualifications & Requirements:
- Experience: 0-1 years in a customer service role is preferred.
- Technical Skills: Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Interpersonal Skills: Strong ability to interact effectively with residents and team members.
- Customer Service: A commitment to providing exceptional customer service experiences.
- Time Management: Ability to manage time efficiently and handle multiple tasks.
- Administrative Skills: Basic knowledge of data entry and record-keeping.
- Communication: Excellent verbal and written communication skills.
- Education: Must possess a secondary education or high school diploma.

Why Join Us?
- Be Part of a Community: Play a vital role in enhancing the living experience of our residents.
- Professional Growth: Opportunities for learning and career advancement within the company.
- Positive Work Environment: Join a team that values collaboration and customer