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E-Commerce Coordinator

3 months ago

Singapore BEST DENKI (SINGAPORE) PTE. LTD. Full time

Duties and Responsibilities:

  • Coordinates order processing, delivery and returns of customers' orders across E-Commerce platforms & marketplaces (Lazada, Shopee & Amazon.)
  • Surveys items for possible damage or defects before shipment.
  • Fills customer orders promptly by reviewing order forms to ascertain scan numbers, sizes, colors, and merchandise quantities.
  • Attaches identification information, including pricing, to products.
  • Ensures orders are picked up and delivered on time.
  • Handles returns and exchanges of defective and damaged items.
  • Disposes damaged, defective, excess, or obsolete stock items properly or returns them to vendors.
  • Monitors and manages inventory level to ensure healthy stock levels to meet sales forecast
  • Stocks shelves and racks with new or transferred merchandise and maintains products in an organized manner to facilitate inventory and shipping processes.
  • Manages product listings and promotions and ensure all information are accurate on the platforms
  • Answers customer questions about shipments and deliveries.
  • Upholds cleanliness and tidiness standards in the work and storage areas, promoting a safe and hygienic environment.
  • Utilizes a continuous improvement mindset and assists in identifying opportunities to improve processes.
  • Contributes to the execution of marketing campaigns.
  • Performs other duties as assigned.

Requirements:

  • Able to carry and lift heavy items of more than 10kg.
  • Able to multi-task.
  • Computer-savvy and willing to learn new technology.
  • Able to understand English written in product labels, order invoices et cetera.
  • Comfortable working on shift hours, weekends and public holidays.

Work Schedule:

  • Working Days: Monday to Sunday
  • Working Hours: 9:30am to 6:30pm
  • Number of Off Days in a Month (If Worked for Complete Month): 6 to 8

Probation Period:

  • 3 months