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Customer Service Ambassador
2 months ago
- Will be trained to acquire a strong working knowledge of the organisation's programmes, services, and processes.
- Ability to deliver a professional and high-quality service experience in a customer-facing role.
- Identify customers' needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.
- Taking ownership of customers' problems and follow through effectively and efficiently to resolution within the SLAs.
- Maintain close liaison with all other departments to have a good understanding of the operational flow and ensure a seamless client experience.
- Perform any other duties and responsibilities as and when assigned by Management.
- Expected to work shift hours and on weekends (3 weekdays and 2 weekends).
- Being effectively bilingual would be a strong advantage.
- Able to work in a fast-paced environment.
- Possesses emotional maturity and passion for customer service.
- Outgoing personality with a professional disposition.