Customer Service Associate
2 months ago
- Support day to day operations and fulfillments requirements within the stipulated time frame set with the clients with the Customer Service Assistants.
- Support ad-hoc request from customers and provide customer support when necessary.
- Ensure daily, monthly reports are updated and provided to the client on a timely basis.
- Ensure Exceptional Reports are updated.
- Collaborate with other departments to ensure smooth phasing in of client's operations, delivery of consistent and quality services.
- Act as a conduit to customers and local operations team to ensure all requirements and data integrity are met.
- Additional functions mandated by Management.
- To assist direct superior with any special projects assigned and provide backup to other CS team when necessary
- Making sure that workplace safety rules & DSV Policy are being followed
- Ensure all customers' standard operating procedures are followed and updated
To be successful in this role you will require the following:
- No experience is required
- Demonstrated warehousing and customer service experience
- Excellent written and oral communications skills
- Strong problem-solving ability
- On-job training will be provided
- Meticulous, able to work independently and a team player
- Able to follow, perform and maintain a good and positive performance in both housekeeping and safety related task assign by the management
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