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Monitoring Support Engineer

2 months ago

Singapore DXC Technology Full time

Job Description:

Posting Title: Monitoring Support

Job Description:

We are looking for a proactive and dynamic professional to join our monitoring team to provide support and monitor batch jobs processes for a mission critical system.

Training & mentorship will be provided on SOPs, ITSM and usage of Monitoring & Investigation tools.

Roles and Responsibilities:

  • Monitor system and batch job processing; perform 1st level problem determination and resolution; and timely escalation of issues and critical alerts,
  • Assist System / Application Support engineers for system and / or batch jobs recovery,
  • Setup and maintain the monitoring maintenance policy for system undergoing maintenance, to stop and resume the monitoring and alerts,
  • Work closely with System / Application Support engineers in improving the system and batch monitoring and alerts,
  • Participate in the Daily Operations meeting and prepare Health Check report,
  • Coordinate with the Change Manager on the communication to the client for the start and end of the change activities,
  • Provides 24x7 rotating shift roster support on eight (8) or twelve (12) hours duties. To support/ assist in extended support and / or swap of duties when there is a need such as stand-in for colleague on medical leaves and/ or support to major production issue, etc. and
  • Conformance to the established standard operation procedures.

Requirements:

  • Has an analytical mindset and able to understand business and functional concepts
  • Proactive, self-driven and able to work under pressure with a high sense of urgency,
  • Ability to work effectively both independently & within a team and
  • Comfortable interacting with both internal and external stakeholders.

Good to have:

  • Experience with working in a ticketing system,
  • Experience with monitoring tools and writing scripts for automation and
  • Possess SQL knowledge and capable of constructing basic SQL queries

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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