Infrastructure Monitoring Engineer

2 weeks ago


Singapore NTT SINGAPORE PTE. LTD. Full time

Responsibilities

  • Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
  • Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
  • Assist in analyzing, assigning, and escalating support calls
  • Investigate third line support calls assigned and identify the root cause of incidents and problems
  • Report and escalate issues to 3rd party vendors if necessary
  • Provide onsite technical support to clients and provide field engineering services to clients
  • Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
  • Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
  • Proactively identify opportunities for work optimization including opportunities for automation of work

Requirements:

  • Diploma in relevant field
  • Demonstrated experience in the implementation of monitoring, configuration and deployment of Solarwinds onto existing infrastructure
  • Experience in upgrading Solarwinds version and agent installation
  • Experience in fine tuning devices to detect all alerts and warnings

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