Infrastructure Support Engineer

2 weeks ago


Singapore NEWTONE SERVICES PTE. LTD. Full time

Roles & Responsibilities

The Infrastructure Support Engineer will be part of a team, providing support to the production elements of the Infrastructure Version 2 (IV2) applications, focusing on application support and a variety of technical tasks.

Join a team that offers a platform for the production and consumption of community-driven digital services. From on-demand compute resources to analytics platforms and DevOps utilities, you'll contribute to the support and project deliveries of the platform, as well as the integration of new digital offerings.

Position Overview:

As an Infrastructure Support Engineer, you will support the Infrastructure Version 2 (IV2) applications, collaborating with development, infrastructure, and Business IT teams to ensure smooth onboarding, support, and enhancement of digital services.

Key Responsibilities:

  • Identify business cases for onboarding onto the IV2 platform.
  • Provide end-to-end support from POC to production.
  • Monitor, manage, and enhance production environment performance.
  • Customize production tools for monitoring, deployment, and scheduling.
  • Contribute to technical projects, including architecture review and system migrations.
  • Provide feedback and propose solutions for performance and capacity issues.
  • Respond to incidents and resolve issues promptly.

Technical Skills:

  • Strong system administration skills in Linux/Unix and knowledge of Windows systems.
  • Understanding of global infrastructure, networking, and firewalls.
  • Experience with load balancing technologies (e.g., F5 Big-IP).
  • Proficiency with monitoring tools (e.g., ITRS Geneos).
  • Automation skills with tools like Ansible and BMC BladeLogic.
  • Programming and scripting skills in Python, Perl, Ruby, or Java.
  • Experience with log indexing products such as Splunk and Elastic Search.
  • Knowledge of web technologies like Tomcat, Apache, NGiNX, and IIS.
  • Strong analytical skills for incident investigation and resolution automation.

Desirable Skills:

  • Understanding of business requirements and technical solutions within IV2.
  • Experience with Docker, Rancher, Jmeter, SQL Server, Oracle, and NoSQL DBs.
  • Familiarity with application lifecycle and Agile methodology.
  • Strong task management, prioritization, and risk management skills.
  • Knowledge of ITIL for incident and problem management.

Personal Attributes:

  • Strong problem-solving and autonomous work ability.
  • Good interpersonal skills and a team player.
  • Client-focused with attention to detail.
  • High energy level with a sense of responsibility.
  • Ability to multitask and manage priorities effectively.

Qualifications:

  • Minimum of 5 years in a similar role.
  • Experience in technical support across disciplines.
  • Practical knowledge of performance and capacity management.
  • Strong aptitude for automation.


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