Asia Partner Enablement Associate

4 weeks ago

Singapore ServiceNow Full time
Company Description

At ServiceNow, our technology makes the world work for everyone. Our team moves quickly and innovates uniquely to deliver exceptional solutions for our customers and communities. By joining us, you become part of a dynamic team with a passion for creativity and ingenuity. We believe in supporting your personal growth and fostering your individual talents because we know that when you thrive, we all succeed together. The future is bright, and it starts with you.

With over 7,700 customers, we proudly serve around 85% of the Fortune 500 companies. Moreover, we are honored to be recognized as one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies™.

For further insights into life at ServiceNow, visit the Life at Now blog where our employees share their unique experiences.

If you are passionate about a role but unsure if you meet all the qualifications, we encourage you to apply. At ServiceNow, we are dedicated to creating an inclusive environment where all voices are valued and respected. We welcome candidates from diverse backgrounds, as we believe that skills and experience are versatile, and a drive for innovation makes you a great fit.

Job Description

As the team member reporting to the Director of Regional Partner Enablement Strategy, you will bring your creativity and agility to support and enhance strategic partner talent growth plans. These plans align with partners' go-to-market strategies and aim to meet the skills growth targets of the partner organization.

In this role, you will manage key partner stakeholders and serve as the connection to the entities and functional leaders involved in the talent plans. Your responsibilities include collaborating closely with ServiceNow stakeholders to understand the partners' business direction and the talent needed to support it. You will assist in developing and executing regional partner plans using offerings and services from the PE Services Hub. Ensuring the successful execution of the talent plan to meet and potentially exceed partner growth objectives is a key aspect of your role.

Key Qualifications:

  • Exceptional organizational and interpersonal skills
  • Proven experience in stakeholder engagement and management
  • Demonstrated success in driving strategic programs
  • Strong project management, technical, and communication capabilities
  • Ability to thrive in a fast-paced environment with a sense of humor
  • Passion for enabling others and fostering collaboration

Responsibilities:

Regional Talent Plan Collaboration and Design:

  • Lead the plan lifecycle and ensure successful implementation
  • Engage proactively with internal stakeholders, strategic partner representatives, partner sales management, and partner program teams to develop effective training and enablement plans for target partners

Value Proposition Advocacy:

  • Promote and support ServiceNow's value proposition to empower partners in establishing fruitful partnerships

Needs Assessments:

  • Conduct assessments to understand partners' desired business outcomes and align them with ServiceNow's strategy

Capacity and Talent Planning:

  • Create and execute plans to ensure partners are well-prepared for building, sales, pre-sales, and delivery capacity

Expertise Development:

  • Become proficient in the ServiceNow Training catalog and product portfolio to offer tailored recommendations based on partner needs

Relationship Management:

  • Ensure alignment between ServiceNow and partner growth strategies, collaborating with the Partner Programs team to track partner enablement strategy
  • Collaborate with global strategists to support global partners' talent strategies

Innovative Scaling Methods:

  • Devise creative methods to help partners scale their resources and make offerings replicable across the ServiceNow partner ecosystem
  • Identify knowledge and process gaps, and work with internal and external leadership to address training needs
  • Utilize the Partner Enablement Services Hub to oversee regional activities

Metrics Design and Data Analysis:

  • Utilize central data and reporting to provide insights on partner talent and implement learnings effectively
Qualifications

The ideal candidate will bring the following experience and skills:

  • Demonstrated ability to enable and expand an ecosystem
  • Responsive to internal and external stakeholder requests
  • High energy and proactive mindset
  • Effective time management skills for handling multiple projects efficiently
  • Capability to thrive in a fast-paced, team environment
  • Diplomacy, integrity, and strong presence within a complex organization
  • Positive attitude and understanding of partner, stakeholder, and sales motivations
  • Bachelor's degree required
  • Minimum of 3+ years' experience in training and enablement within IT or software industry
  • Willingness to travel up to 20% of the time
  • Preference for SaaS industry experience
  • Background in Partner or Channel enablement or training
  • Aptitude in reading and utilizing reports
  • Skilled in driving innovative process improvements and project management
Additional Information

ServiceNow is an Equal Employment Opportunity Employer, fostering an inclusive and diverse workforce where all applicants are considered based on their qualifications. We lead with flexibility and trust in our distributed work environment. For further details on our work personas, visit our Careers site.

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