guest relations officer

4 weeks ago


Singapore FOOD CONCEPTS GROUP SINGAPORE PTE. LTD. Full time

SEEKING EXCEPTIONAL TALENT

** ADVANTAGES OF JOINING OUR TEAM: **

  • Continuous Learning & Career Growth
  • Competitive Remuneration
  • Balanced Work Schedule
  • Employee Benefits
  • Dynamic Workplace Culture

Job Responsibilities:

  • Responsible for welcoming guests in a courteous and prompt manner and lead them to a prepared table in accordance with outlets' seating procedures.
  • Be familiar with the menu, promotions, and service procedures.
  • Provide full assistance to guests concerning general queries at the restaurant.
  • Provide full assistance to incoming inquiries via email or telephone and make reservations accordingly and accurately for the guests.
  • To work closely with the Operations / Service Operations Manager, shift leaders, and staff members to ensure all guests are greeted properly and escorted to their ready tables.
  • Constantly be conscious of smoking and non-smoking areas and the preferences of guests.
  • Obtain familiarity with restaurant policies and procedures in reference to training, safety, and security.
  • To familiarize with the work nature and responsibilities of floor staff and all the restaurant events.
  • Ensure in front of the outlet and reservation desk are well maintained. Assist manager to keep traces of guest history profiles.
  • Maintain an adequate supply of stationeries as required.


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