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Assistant Banquet Operations Manager
4 weeks ago
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Assistant Banquet Operations Manager is concerned with the strategic management of the Banquet, in line with prescribed Hilton International policies and procedures.
What will I be doing?
As an Assistant Banquet Operations Manager, you will be responsible for the overall smooth running of the banquet operations on the floor in the day to day operation. Specifically, a Assistant Banquet Operations Manager will be responsible for performing the following tasks to the highest standards:
Managing all Conference & Banqueting operations
Planning and forecasting supply needs for event operations
Review the Banquet Service Order with Groups, Conference and Events Sales Managers, Assistant Director of Banquet and Main Kitchen chefs
Conduct a pre-event training, briefing on service procedure and menu to all casual staff.
Maintain exceptional levels of customer service
Ensure compliance of brand standards
Evaluate guest satisfaction levels with a focus on continuous improvement
Aware of trends and propose ideas to build the range and quality of Conference & Banquet
Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
Respond to and handle guests feedbacks and complaints
Ensure staffing levels cover business demands
Ensure communication meetings are conducted and post-meeting minutes generated
Assist other departments wherever necessary
Promoting good working environment
Ensuring and providing the team a positive example of delivering exceptional customer service Manage departmental inventories and maintains equipment
Perform any other duties as assigned
RequirementsWhat are we looking for?
An Assistant Banquet Operations Manager serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Strong knowledge of hotel/leisure/service sector
Record of success in Conference & Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
Exceptional communication skills
Exceptional leadership skills to create a winning team
Willing to work long hours and work under extreme pressure
Able to work on rotating shifts, including weekends and public holidays
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Experience in a managerial position in hotel/Events Centre or similar
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
Source: Hospitality Online
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