Regional Presales Technical Consultant
2 weeks ago
Position Summary
Based in the regional headquarters for Southeast Asia & Oceania, this role involves providing consultative technical advice and support to ensure the smooth implementation of large-scale enterprise projects in the region.
Role and Responsibilities
- Support Samsung subsidiaries in exploring opportunities with Samsung Software Solution Product and other B2B Solution Product in Southeast Asia & Oceania
- Offer pre-sales technical support for developing and implementing complex solutions to enhance Samsung's suite of enterprise offerings
- Create detailed design and implementation specifications for products and provide consultation to users
- Compare specifications against competitors and guide internal sales teams on Points of Concept (POC)
- Utilize industry and product knowledge to provide technical expertise through presentations and demonstrations
- Assist sales teams in applying enterprise offerings to meet customer needs
- Prepare detailed product specifications for customer solutions (with knowledge of Linux OS, C/C#, HTML, JavaScript, Open API, etc.)
- Provide on-site troubleshooting and technical assistance during project implementation
- Conduct training sessions for customers and partners
- Create regular (pre-sales) reports utilizing Samsung tools
Skills and Qualifications
- Degree/Diploma in computer science, engineering, or relevant field
- Minimum 6 years of pre-sales and technical support experience in IT products and services
- Ability to offer solution consulting based on software development understanding
- Strong technology knowledge, especially in IT concepts and Samsung products
- Experience in thin client or network solutions preferred
- Knowledge in Remote Management System (RMS) for Cloud solution
- Experience with CMS and PMS software solutions, and system integration
- Good network in Digital Signage and/or thin client industry
- Team player with effective collaboration skills in a multicultural environment
- Capable of delivering in a fast-paced environment
- Skills in C/C#, HTML, JavaScript, Open API are advantageous
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