Manager, Technology Support Services, Iits

3 weeks ago

Singapore Singapore Management University Full time

COMPANY DESCRIPTION
Singapore Management University is a place where high-level professionalism blends together with a healthy informality.

The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing.

We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff.

No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

DESIGNATION :
Manager, Technology Support Services (TSS), IITS

RESPONSIBILITIES

  • This position is for Integrated Information Technology Services (IITS).
  • Build and implementation of Windows, MAC, Mobile device software installation, configuration, and maintenance which includes software rollouts, upgrades, patches, and/or service packs.
  • Responsible for Microsoft Windows and Mac Endpoint management, Build, and Deployment using Microsoft Endpoint Configuration Manager and JAMF to all Endusers.
  • Monitor and assess business needs against Endpoint security concerns and working with the Security team to manage the overall security of the Endpoint.
  • Respond, investigate, and escalate alerted events and incidents from various security technologies.
  • Work with the IT Help Centre to coordinate Desktop Application updates and rollouts using Microsoft Endpoint Configuration Manager/JAMF for different business departments.
  • Deliver Endpoint technical solutions as per specified plans, deliverables, costs, and timelines.
  • Identify and implement process improvements that will increase productivity and drive consistency in how support provides to Endusers.
  • Work with external vendors and suppliers to investigate new technologies and develop costoptimized solutions.
  • Participate in the evaluation, testing, and recommendation of operating system patch management, and technical support of the production and development environments.
  • Identify trends in specific support areas and works with the stakeholders to address them.
  • Provide Executive Support for the Senior Executive team.

QUALIFICATIONS

  • Degree in Information Technology, Computer Sciences or Engineering.
  • 5 to 8 years of experience in a fastpaced environment.
  • Those with Cybersecurity certifications are highly preferred.
  • A selfmotivated work ethic, with a cando attitude and is customerservice oriented.
  • Ability to work independently and collaborate in a crossfunctional environment.
  • Ability to multitask and prioritize workload while ensuring the quality of service.
  • Indepth knowledge of Microsoft Windows OS, Microsoft Office environments, including administration, troubleshooting, upgrading, patching and fix.
  • Hardware knowledge of laptops, desktops, thin clients, and printers; iMac and MacBook.
  • Knowledge of Active Directory, Domain environment, DNS, networking, routing, VPN, firewall, and system security.
  • Good experiences with endpoint security solutions in the market.
  • Competency with any scripting language such as PowerShell, Python.
  • Have a keen interest to learn/work with cybersecurity technologies.
  • Experience in evaluation/test/deploy new solutions from proof of concept to production.

OTHER INFORMATION
**#LI-ST1

  • IT Analyst, Iits

    3 weeks ago

    Singapore Singapore Management University Full time

    COMPANY DESCRIPTIONSingapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.Our commitment to attract and...

  • Is Administrator/senior Is Administrator, Iits

    3 weeks ago

    Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time

    COMPANY DESCRIPTIONSingapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.Our commitment to attract and...

  • Customer Service Support

    3 weeks ago

    Singapore AETOS SUPPORT SERVICES PTE. LTD. Full time

    About AETOSAETOS Capital Group Pty. Ltd. (AETOS) is a renowned Australian broker specializing in financial products trading services.AETOS Support Services is a wholly owned operational office within the AETOS Capital Group of companies. AETOS Support Services team in Singapore consists of the departments of IT, Dealing, Operation and Finance.About the Role...

  • Executive (Learning Technology & Services), Dsta

    3 weeks ago

    Singapore DSTA - Defence Science & Technology Agency Full time

    Job no:Work type: TermLocation: DSTA SingaporeCategories: DSTA AcademyThe Defence Science and Technology Agency (DSTA) brings you to the forefront of cybersecurity, digital transformation and engineering. From working on software development and systems integration to unmanned technologies and artificial intelligence, you can have an impact on Singapore's...

  • Research and Development Manager

    3 weeks ago

    Singapore AETOS SUPPORT SERVICES PTE. LTD. Full time

    About AETOS:AETOS Capital Group Pty Ltd is a renowned Australian broker specializing in financial products trading services, provide retail and corporate clients with diversified financial derivative products including Margin Forex Contracts and CFD in Precious Metals, Indices, Commodities, Shares and Cryptocurrencies.AETOS Support Services Pte Ltd is a...

  • Technology Support Analyst

    3 weeks ago

    Central Singapore PERSOLKELLY Full time

    The Technology Support Analyst is responsible for providing technical assistance and support to end-users across various technology platforms. This role involves troubleshooting hardware and software issues, installing and configuring systems, and documenting support processes. The Support Analyst must have excellent problem-solving skills, a strong...

  • Technology Support Analyst

    3 weeks ago

    Singapore PERFORMANCE MOTORS LIMITED Full time

    Performance Motors Limited (PML), a Sime Darby Motors Company, endeavours to be the undisputed leader in the automobile industry. As the dealer of BMW cars and motorcycles in Singapore since 1979, Performance Motors has been synonymous with performance and sheer driving pleasure.JOB DESCRIPTION Providing 1st and sometimes 2nd line support to all Sime Darby...

  • Risk Management Manager

    3 weeks ago

    Singapore AETOS SUPPORT SERVICES PTE. LTD. Full time

    AETOS Capital Group Pty. Ltd. (AETOS) is a renowned Australian broker specializing in financial products trading services.AETOS Support Services is a wholly owned operational office within the AETOS Capital Group of companies. AETOS Support Services team in Singapore consists of the departments of IT, Dealing, Operation and Finance.About the Role - Job...

  • Technology Support Analyst

    3 weeks ago

    Central Singapore Sime Darby Full time

    Company:Performance Motors LimitedJob Description: Providing 1st and sometimes 2nd line support to all Sime Darby Motors sites hardware and software. Escalate to support parties' issues and manage the outcome. Receives and handles requests for service, following agreed procedures. Acts as the routine contact point, receiving and handling requests for...

  • Service Desk Remote Level 2 Support

    1 day ago

    Singapore DXC Technology Full time

    Job Description:DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak...

  • Head of Technology Services

    3 weeks ago

    Singapore Keppel Corporation Ltd Full time

    Establishes organisation's overall IT infrastructure strategy and roadmap to transition the organisation towards its future-state IT infrastructure (various cloud, network, storage and security technologies, as well as cloud computing models and services) Define, drive and implement a strategy to drive adoption of service management and operational best...

  • Customer Support Director

    3 weeks ago

    Singapore ATR EASTERN SUPPORT PTE LTD Full time

    The Customer Support Director is the prime interface and point of escalation for any major issues arising from the Customers which require coordination within the company.As Customer Support Director, your mission will include:Developing and maintaining relationships with a portfolio of Airlines. Strengthening the relationship with ATR Operators and ensuring...

  • Head of Cyber Technology Support

    2 weeks ago

    Singapore OCBC Full time

    As the Head of Cyber Technology Support, you will be responsible for leading and managing a team of cyber technology specialists and engineers who provide technical engineering, support and assistance to ensure the security and integrity of our organization's cyber infrastructure. You will oversee the implementation, maintenance, and troubleshooting of cyber...

  • Information Technology Service Management Analyst

    3 weeks ago

    Singapore SCOOT PTE. LTD. Full time

    We are searching for a/an Anlalyst/Senior Analyst.You will be part of the IT Service Management team providing support for ITSM in assessment and documentation of current ITSM processes in Scoot's current state and the future state using a phased approach of ITSM.You will work closely with ITSM Management, Product Owners, Infrastructure Services, and...

  • Technology Manager

    3 weeks ago

    Singapore Eames Consulting Full time

    Job Details:Location: Singapore-Job Type: Permanent-Salary: Up to SGD $150,000 per annum-Contact: Hester HoYou will be part of a International Bank as Technology Manager (Branch Operations / Assisted Channel).This role would be responsible for supporting business activities across the Retail, Wealth & Private Banking Segment. You would take ownership of the...

  • Resource Role Infrastructure Services Change

    3 weeks ago

    Singapore GREENBEEN TECHNOLOGY SERVICES PRIVATE LIMITED Full time

    Requirements: Possess a degree in Computer Science/Information Technology or related fields. More than 8 years of experience in IT service management, specializing in Change Management. Handson experience with knowledge in ITSM tools and platforms; e.g. BMC Remedy, MyIT, SmartIT etc. Extensive knowledge and experience in IT Service Management framework,...

  • Support Planning Analyst Lead

    3 weeks ago

    Singapore JONES LANG LASALLE TECHNOLOGY SERVICES PTE. LTD. Full time

    About JLLTJLL Technologies (JLLT) is a division of JLL, a world leader in real estate services, that helps organisations transform the way they acquire, operate, manage, and experience space. A first-of-its-kind team combining builders of high-growth tech companies and commercial real estate experts, JLLT delivers a comprehensive technology portfolio of...

  • Infra Technology Specialist

    1 month ago

    Singapore Cognizant Technology Solutions Full time

    Job SummaryBe an SME on the account with advanced technical knowledge (Level 3) in Oracle and PostGreSQL RDBMS systems. Expert in performance tuning, high availability technologies and disaster recovery solutions. Manage databases on hybrid platforms including AWS, Azure cloud platforms. Drive service improvement initiatives and automations in the...

  • Site Support Engineer

    4 weeks ago

    Singapore DXC Technology Full time

    Job Description:DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak...

  • IT Support Specialist

    3 weeks ago

    Singapore TECHNOLOGY SERVICES GROUP PTE. LTD. Full time

    Overview: As an IT Support Specialist, your primary responsibility is to ensure smooth IT operations and continuous uptime by providing comprehensive support across infrastructure, network, and remote services. Working closely with regional and global teams, you'll play a crucial role in driving the success of various projects and initiatives.Key...