Senior Principal Customer Delivery Manager

2 weeks ago


Singapur, Singapore Oracle Full time

The Oracle Cloud Infrastructure (OCI) Specialized Cloud Programs team plays a pivotal role in delivering large-scale cross-functional projects that impact our most strategic dedicated cloud customers

As a Customer Delivery Manager Senior Principal Program Manager, you will be the single threaded owner collaborating with cross-functional partners to align customer priorities and driving end-to-end execution of complex region delivery projects.

The ideal candidate will be an extraordinarily strong communicator, both written and verbally, have a well-rounded customer engagement background, and come with a history of leading large-scale projects end-to-end.

Career Level - IC5

Responsibilities

Handle dedicated cloud customer relationships to ensure region delivery expectations are clear, communicated, and issues are resolved in a timely manner

Provide a single point of contact for customer leadership and project teams

Own work-back schedules, generating communications and presentations, and planning and coordinating meetings

Take large, complex projects and break them down into tasks, achievements, and deliverables

Implement, streamline, and coordinate organizational processes and procedures to optimize efficiency and productivity

Anticipate bottlenecks, handle issues, and negotiate tradeoffs to balance business needs and technical constraints to support customer success

Lead interactions with cross-functional teams consisting of Engineers, Product Managers and executive leadership

Provide executive status updates to stakeholders, both internally and externally, and call out issues as necessary

Ensure that all project documentation is complete, accurate, and complete for handoff to downstream processes that enable continued customer success

Preferred Qualifications

Eight (8+) or more years handling high visibility implementation projects and/or customer engagements

We are looking for skilled problem-solver and strategic problem solver who takes ownership

The ability to work autonomously, make high impact decisions, and judgement calls

Excellent communication and interpersonal skills, with the ability to effectively be a great partner with customers at all levels

Thrive in an innovative, ambiguous, and fast-paced environment

PMP, PgMP, or equivalent project management certification is a plus

Travel to customer site or local office up to ~20%



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