Operations Support Engineer

3 weeks ago


Singapore StarHub Full time

Purpose:

Operate and maintain our telco Operations Support System to meet business and network objectives and improve service quality and operational efficiency

Work closely with different stakeholders to facilitate project implementation and maintenance of existing or new software solutions

Support system integration testing (SIT) and user acceptance testing (UAT) and participate in all SDLC phases.

Unique challenges include configuration management, process/ workflow definition, customisation, system/ data migration and maintenance of systems

Responsibilities:

Support in-house development of workflows, network modelling and reports

Develop program specifications, script and software modules

Prepare procedural documentation and relevant reports

Test and evaluate new patches or releases from vendors

Set up new users' accounts and profiles, including any access issues faced by the users

Investigate, analyse, and resolve complex technical problems

Identify and manage interfaces, service levels, standards, and configurations

Translates or map business requirements into proper solutions to be delivered on OSS

Liaise with vendors on change requests and raise the necessary purchase requisitions

Provide technical advice and support to the users on existing and new software systems

Manage projects including tender preparation, project implementation, and maintenance contract negotiation

Qualifications:

Appropriate qualification in IT, Computer Science, Computer Engineering or equivalent

Experiences in OSS operation, service fulfilment and inventory solutions preferred

Experiences in VMware and Cloud Infrastructure (AWS/GCP/Others) technologies

Hands-on on system administration of the following:
Operating Systems (Windows/RHEL/CentOS)

Database Systems (MYSQL/SQL server/Oracle)

Servers/ Routers/ Switches

Application/ web server (Apache, Tomcat, NGINX etc.) under Windows/UNIX/Linux environments

Proficiency in BPMN Workflows

Knowledge of telco network such as Fixed, IP and Mobile

Programming skills and development experiences in Java/ PHP/ Python, Web Services, Rest will be advantageous

Demonstrate good understanding of the business needs to drive project outcomes

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