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Operations Support Engineer
3 weeks ago
Purpose:
Operate and maintain our telco Operations Support System to meet business and network objectives and improve service quality and operational efficiency
Work closely with different stakeholders to facilitate project implementation and maintenance of existing or new software solutions
Support system integration testing (SIT) and user acceptance testing (UAT) and participate in all SDLC phases.
Unique challenges include configuration management, process/ workflow definition, customisation, system/ data migration and maintenance of systems
Responsibilities:
Support in-house development of workflows, network modelling and reports
Develop program specifications, script and software modules
Prepare procedural documentation and relevant reports
Test and evaluate new patches or releases from vendors
Set up new users' accounts and profiles, including any access issues faced by the users
Investigate, analyse, and resolve complex technical problems
Identify and manage interfaces, service levels, standards, and configurations
Translates or map business requirements into proper solutions to be delivered on OSS
Liaise with vendors on change requests and raise the necessary purchase requisitions
Provide technical advice and support to the users on existing and new software systems
Manage projects including tender preparation, project implementation, and maintenance contract negotiation
Qualifications:
Appropriate qualification in IT, Computer Science, Computer Engineering or equivalent
Experiences in OSS operation, service fulfilment and inventory solutions preferred
Experiences in VMware and Cloud Infrastructure (AWS/GCP/Others) technologies
Hands-on on system administration of the following:
Operating Systems (Windows/RHEL/CentOS)
Database Systems (MYSQL/SQL server/Oracle)
Servers/ Routers/ Switches
Application/ web server (Apache, Tomcat, NGINX etc.) under Windows/UNIX/Linux environments
Proficiency in BPMN Workflows
Knowledge of telco network such as Fixed, IP and Mobile
Programming skills and development experiences in Java/ PHP/ Python, Web Services, Rest will be advantageous
Demonstrate good understanding of the business needs to drive project outcomes
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