Manager, Operations Support

3 weeks ago


Singapore Singtel Group Full time

As the Network Technical Operations Lead, you will play a pivotal role in ensuring the stability, performance, and security of our customer's network infrastructure. You will lead a team of talented network professionals, collaborating with cross-functional teams to implement, maintain, and optimize our network systems. The ideal candidate will possess strong technical expertise, excellent leadership skills, and a commitment to delivering high-quality solutions.

Responsibilities:

  • Interface with Client, internal stakeholder like Service Management Office, OneCare Service Managers (SM) on all client's ops matters in Preventive Maintenance.
  • Manage a team of Ops engineers on Network Preventive Maintenance to plan, execute and ensure correct database records and support SM to interface with client.
  • Lead the response to network incidents, working closely with the team to troubleshoot and resolve issues promptly.
  • Ensure the engineers are up to mark for the work, plus training and upgrading.
  • Develop and implement proactive measures to prevent network outages and minimize downtime.
  • Take Lead in working with various client's divisions (Network sides) on operation improvement and analysis to better support the client.
  • Key contributor for continuous operation improvement for OneCare Support.
  • Manage relationships with network hardware and software vendors to ensure timely support and resolution of issues.
  • Evaluate and recommend new technologies and solutions to enhance network capabilities.

Requirements:

  • Bachelor's degree in Computer Science/Engineer, Information Technology, or a related field.
  • Proven experience in a senior network engineering or leadership role.
  • Strong technical proficiency in network protocols, hardware, and software.
  • Demonstrated experience leading and managing technical teams.
  • Relevant Network certifications such as CCNP, CCIE are a plus.
  • ITIL certified is an added advantage.
  • Excellent communication and interpersonal skills.

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