Customer Service Specialist

2 weeks ago


Singapore Triton AI Pte Ltd Full time
Permanent position

  • Wellspoken in English & Mandarin (to liaise with Chinese counterparts)
  • With min 1 year of working experience in concierge/ hospitality/ customer servicing or frontfacing functions


Working Hours: Monday
  • Saturday: 9.30 am 7 pm; Sunday: 9.30 am 6 pm (5 days work week) 2 days off on weekdays

Responsibilities:

  • Welcoming customers upon entrance
  • Acting as the point of reference for guests who need assistance or information
  • Understanding customer's needs and directing them to sales consultant or service advisor
  • Answer the phone and make appointments, take and distribute messages or mail, and redirect calls
  • Generate showroom reports and maintain leads database
  • Provide support to marketing activities and events
  • Ensure the showroom is in pristine condition
  • Any other tasks assigned by the superior
  • Respond to complaints and find the appropriate solution

Requirements:

Requirements:

  • At least 1 year of experience as a concierge or customer service ambassador
  • Basic MS Office/ Salesforce is a bonus
Triton AI Pte Ltd

Registration Number:

R

EA:
21C0661

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