Senior Customer Service Specialist

2 weeks ago


Singapore SILICON BOX PTE. LTD. Full time

Senior Customer Service Specialist is responsible for excellent customer service experience. This role will have frequent interactions with internal stakeholders such as Account Management team and the Operational team (factory) within the organization.

Responsibilities

  • Build strong relationships with customers.
  • Monthly commitment of 6 or 12months rolling forecast back to customer
  • Work with internal teams and customer on the customer order planning and execution by:
  • Provide visibility for incoming wafers.
  • Provide instruction to execute orders and coordinate the priorities of orders.
  • Provide WIP status, shipout plan and finished good information to customers.
  • Arrangement of customer wafers to fulfill Forecast / AOP/Customer Shipment requirement.
  • Maintain pricing and sales order creation for billing and shipment.
  • Brief internal team on changes in flow / process / customer requirements after understanding customers' specs.
  • Coordinate any customer returned materials and work with the relevant department on material disposition.
  • Attend to customer enquiries and complaints.
  • Work with IT to develop reports as per customer's requirement and maintain the quality of these reports.
  • Host Customer Visits and Quarterly Business Review meetings
  • Perform any other tasks relevant to support Customer's requirements.
  • Perform any other duties assigned by Supervisor or Manager from time to time.

Requirement

  • Minimum Degree in Engineering, Business Administration, Marketing Management or similar discipline.
  • Minimum 3 years of work experience in semiconductor industry or OSAT environment
  • Strong communication skills to be able to bridge between and coordinate with customer and internal engineering, logistics, sales and planning team.
  • Possess strong analyzing, problem solving, communication and interpersonal skills.
  • Ability to work under pressure in a very dynamic environment.


  • Singapore SILICON BOX PTE. LTD. Full time

    Position SummarySenior Customer Service Specialist is responsible for excellent customer service experience. This role will have frequent interactions with internal stakeholders such as Account Management team and the Operational team (factory) within the organization.Key Responsibilities Build strong relationships with customers. Monthly commitment of 6 or...


  • Singapore SILICON BOX PTE. LTD. Full time

    Roles & ResponsibilitiesPosition SummarySenior Customer Service Specialist is responsible for excellent customer service experience. This role will have frequent interactions with internal stakeholders such as Account Management team and the Operational team (factory) within the organization. Key Responsibilities Build strong relationships with customers. ...


  • Singapore ELITEZ PTE. LTD. Full time

    Temp Customer Service SpecialistMonday to Friday PMFresh Diploma - $1,800Fresh Degree - $2,400Customer Service Specialist Followup on customer enquiries and requests (e.g. document requests, credit note/debit note request etc.) Process all types of order promptly and accurately according to business model. Ensure timely order submission to Logistics. Urgent...


  • Singapore RECRUIT.COM.SG PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for a highly motivated and committed Customer Service/Success Specialist to work for a renowned medical device clinic.As a Customer Service/Success Specialist, you will be the frontline of our customer interactions, ensuring positive experiences and satisfaction. You will play a pivotal role in addressing inquiries,...


  • Singapore RECRUIT.COM PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for a highly motivated and committed Customer Service/Success Specialist to work for a renowned medical device clinic.As a Customer Service/Success Specialist, you will be the frontline of our customer interactions, ensuring positive experiences and satisfaction. You will play a pivotal role in addressing inquiries,...


  • Singapore CLARINS PTE LTD Full time

    **OVERALL REPONSIBILITIESThe primary objective of a Customer Service Specialist is to provide service excellence, to build relationship with the customers and to ensure smooth daily operations with maximized appointment occupancy. Providing excellent & effective communication and administration services are the key.**KEY RESPONSIBILITIESFirst-hand and top of...


  • Singapore CHIEN CHI TOW HEALTHCARE PTE. LTD. Full time

    Roles & ResponsibilitiesMadam Partum is a leading Pre-Partum and Post-Partum care specialist in Singapore. We harness the effectiveness of meridian massage (TCM Tuina) to help mothers achieve a complete & wholesome recovery.At Madam Partum by Chien Chi Tow, we strive to provide the best customer experience to our customers.We are looking for a Customer...


  • Singapore ZENITH INFOTECH (S) PTE LTD. Full time

    Roles & ResponsibilitiesZenith Infotech is an established IT Recruitment Company in Singapore for the last 27 yearsPresently we have a Job Opening for a Senior Service Now SpecialistJob Requirements:1. ServiceNow Solution Design and Implementation:2. Capabilities Enablement - Lead the effort to enable teams to maximize ServiceNow capabilities.3. ServiceNow...


  • Singapore ZENITH INFOTECH (S) PTE LTD. Full time

    Roles & ResponsibilitiesZenith Infotech is an established IT Recruitment Company in Singapore for the last 27 yearsPresently we have a Job Opening for a Senior Service Now SpecialistJob Requirements:1. ServiceNow Solution Design and Implementation:2. Capabilities Enablement - Lead the effort to enable teams to maximize ServiceNow capabilities.3. ServiceNow...


  • Singapore RECRUITPEDIA PTE. LTD. Full time

    **Our client is a Global MNC, one of the leading players in the Medical Devices Sector. Due to business needs, they are now recruiting a Customer Service Specialist to be part of their team for ongoing transformation projects. They are located in the Central - easily accessible.Responsibilities: Serve walkin customers and callin customers Generate sales...


  • Singapore BELDEN SINGAPORE PRIVATE LIMITED Full time

    Belong. Believe. Be You. Belden.Propel your career surrounded by a diverse team of innovative, goal-oriented individuals who are pursuing the next generation of connectivity solutions. At Belden, you'll participate in work that will challenge you and position you to excel. You'll collaborate with colleagues from around the world, gaining exposure to a broad...


  • Singapore ASIA OFFSHORE SOLUTIONS PTE. LTD. Full time

    As a Customer Service Specialist, you will be crucial in ensuring exceptional customer experiences for our clients in the Marine and Oil and gas sectors. From order initiation to delivery, you will be the main point of contact, addressing inquiries, providing product information, and ensuring seamless transactions.Responsibilities: Serve as the primary point...


  • Singapore LyondellBasell Industries Full time

    Location: SG- Req ID: Facility: Singapore-427- Department: Customer Service Singapore- Division: Intermediates and Derivatives, RefiningCustomer Service SpecialistBasic Function:The purpose of the job is to provide professional, efficient and timely customer service to customers, customer management team, suppliers and other stakeholders for the complete...


  • Singapore Terumo BCT, Inc. Full time

    Title: Customer Service SpecialistLocation: SingaporeKey ResponsibilitiesManage and monitor order management process from order entry in SAP system to billing according to established procedureIssue purchase orders to vendors & to perform goods receipt throughout billing in SAPProactively work with supply plant and forwarder to ensure shipment to customer...


  • Singapore ELECSPEC PTE LTD Full time

    Reports To:Sales ManagerJob Summary:The Customer Service Specialist is responsible for providing top-notch customer service to clients in the oil and gas industry, specializing in electrical enclosures and electrical related products. This role handles customer inquiries, processes orders, and ensures that customers receive timely and accurate information...


  • Singapore RANDSTAD PTE. LIMITED Full time

    Roles & Responsibilitiesabout the companyOur client, one of the largest life insurance companies globally.about the jobIn this role as a Customer Service Specialist, you will be required to communicate to clients and writing with the ability to communicate with all stakeholders, be resourceful and able to provide a solution within the agreed turnaround...


  • Singapore CHIEN CHI TOW HEALTHCARE PTE. LTD. Full time

    Madam Partum is a leading Pre-Partum and Post-Partum care specialist in Singapore. We harness the effectiveness of meridian massage (TCM Tuina) to help mothers achieve a complete & wholesome recovery.At Madam Partum by Chien Chi Tow, we strive to provide the best customer experience to our customers. Identify and able to provide personalized solution to...


  • Singapore JAC Recruitment Singapore Full time

    Contract type:PermanentLocation:SingaporeSpecialisation:Reference:PR/090846Contact details:Shion TsuchiyaJob published:June 05, :36B to B Customer Service Specialist - Japanese speakingSpecific job responsibilities Prepare reports on inquiries Reporting to supervisorOther ad-hoc dutiesRequirements: Business level or higher Japanese and English language...


  • Singapore INTEGRITY PARTNERS PTE. LTD. Full time

    My client a leading US medical device company is looking out for a Customer Service Specialist.The incumbent will be required to meet theses requirements as mentioned:Required functions and duties Responsible for problem solving on order discrepancies, and ensures regulatory approval before selling Check open order and backlog reports daily to ensure timely...


  • Singapore ELECSPEC PTE LTD Full time

    Roles & ResponsibilitiesReports To: Sales ManagerJob Summary: The Customer Service Specialist is responsible for providing top-notch customer service to clients in the oil and gas industry, specializing in electrical enclosures and electrical related products. This role handles customer inquiries, processes orders, and ensures that customers receive timely...