Senior Service Now Specialist

4 weeks ago


Singapore ZENITH INFOTECH (S) PTE LTD. Full time
Roles & Responsibilities

Zenith Infotech is an established IT Recruitment Company in Singapore for the last 27 years


Presently we have a Job Opening for a Senior Service Now Specialist


Job Requirements:

1. ServiceNow Solution Design and Implementation:
2. Capabilities Enablement - Lead the effort to enable teams to maximize ServiceNow capabilities.
3. ServiceNow Development and CI/CD:
4. IT Service Management (ITSM) and IT Operations Management (ITOM): Utilize deep product knowledge to optimize ITSM processes, including incident, problem, change, and release management.
5. Customer Service Management (CSM): Design and implement CSM solutions that enhance the customer service experience.


Qualifications:

1. Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).

2. ServiceNow Certified Implementation Specialist (CSM, ITSM, ITOM) certification is essential.

3. Proven experience in designing, developing, and implementing ServiceNow solutions.

4. Deep knowledge of ITSM, ITOM, and CSM modules, as well as ServiceNow platform architecture.

5. Proficiency in ServiceNow development and CI/CD practices.



Tell employers what skills you have

IT Service Management
Customer Service Management
Release Management
Operations Management
Administration
Information Technology
IT Operations
Team Player
ServiceNow
Customer Service
Customer Service Experience
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