Ecommerce Executive

1 week ago


Singapore LIGHT MAKERS PTE. LTD. Full time

The E-Commerce Executive contributes to the growth of the e-commerce business by enhancing the customer experience, executing customer order fulfillment, and maintaining the technology and infrastructure.

He/she works independently to value-add to a digitally-motivated environment where he/she ensures seamless end-to-end integration of the e-commerce business as an omnichannel.

He/she is also responsible for analyzing data to generate data-driven commercial insights and managing partner relationships. He/she is an energetic, collaborative, and results-oriented self-starter. He/she is technology-savvy, structured, and able to operate well in a team under pressure.

1) Drive e-Commerce business growth

  • Implement and maintain eCommerce activities
  • Contribute to revenue and profitability growth across digital platforms
  • Identify strategic business partnerships
  • Implement new business collaboration initiatives
  • Monitor sales, promotions, marketing, and social media programs and/or activities over digital platforms
  • Coordinate with crossfunctional teams on the execution of brand, marketing, and eCommerce activities
  • Monitor new market trends, business opportunities, and market segments in the global and local landscape
  • Incorporate futureproof initiatives to enhance ecommerce capabilities

2) Execute customer order fulfillment

  • Monitor fulfillment of customers' orders via store pickup or delivery service
  • Coordinate order processing, delivery, and returns of customer orders
  • Ensure seamless endtoend user experience and satisfaction

3) Manage relationships with partners

  • Build and maintain business partnerships
  • Organise relevant information to contribute to negotiation efforts with partners
  • Review partner performance
  • Establish and manage new partner opportunities

4) Enhance e-Commerce customer experience

  • Role model service vision
  • Manage operations for service excellence
  • Manage a diverse service environment for local and international target audiences
  • Respond to enquiries, leads, support, requests from customers
  • Establish relationships for customer confidence
  • Manage service quality and customer satisfaction
  • Implement customer retention and loyalty programmes
  • Incorporate new technologies like AR / VR / Virtual store / AI

5) Generate data-driven commercial insights

  • Track and report business outcomes of datadriven insights
  • Prepare insights reports on datamining outcomes
  • Quantify sales performance with future planning and analytics

6) Drive technology and infrastructure enablement

  • Provide specialised knowledge and insights to the development of technology strategies and roadmaps
  • Implement preventive and corrective measures of disaster recovery plans
  • Execute vendor relationship management activities
  • Operate and maintain existing IT infrastructure and networks based on standard operating procedures
  • Monitor and maintain smooth functionality of website
  • Monitor new and emerging technologies
  • Implement new systems and technologies

Qualifications and Skills:

  • Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree
  • Excellent time management skills and ability to multitask
  • Positive working attitude and a sense of responsibility
  • Excellent verbal and written communication skills
  • Ability to work independently and be selfmotivated
  • Good attention to detail
  • Background in handling ecommerce activities (local/international)


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