Ecommerce Executive
2 weeks ago
- Order management between platforms and ERP.
- Manage & process online orders for website and platforms. (Priority for sameday/nextday delivery, selfcollection orders, sameday picklist delivery)
- Daily import & posting of completed orders
- Orders sorting for waybill printing
- Delivery booking management via 3PL
- Aftersale Service / Customer Service / Product Exchange
- Manage online enquiry mailbox / Resolve online related issues
- Update shipping statues for tracking purposes
- Last Chance Report for fulfilment recovery
- Manage Returns & Refunds
- Monitor/refresh of inventory for website
- Improve & execute workflow processes for fulfilment
- Assist marketing for any onlinerelated issues
- Other adhoc duties / assignments from time to time
Requirements:
- Required Skills: MS Office, proficiency in Excel preferred.
- Good interpersonal and communication Skills.
- Fluent in English both written and spoken.
- IT savvy.
- Customer Oriented.
- Strong understanding on Marketplace connector is a plus.
- Experience in Ecommerce marketplaces is a plus (i.e. Lazada, Shopee, Amazon, Qoo10 etc.)
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