Current jobs related to Executive / Manager, Guest Services and Customer - Singapore - DEFENCE COLLECTIVE SINGAPORE LTD.

  • Executive, Guest Service

    3 days ago

    Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full time

    Job Title: Executive, Guest ServiceWe are seeking a highly skilled and customer-focused Executive, Guest Service to join our team at ASCOTT INTERNATIONAL MANAGEMENT PTE LTD.Job Summary:The Executive, Guest Service will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests. This includes assisting with...

  • Guest Service Executive

    2 weeks ago

    Singapore 30 BENCOOLEN PTE. LTD. Full time

    Job Title: Guest Service ExecutiveJoin 30 BENCOOLEN PTE. LTD. as a Guest Service Executive and be part of a dynamic team that delivers exceptional customer experiences.Roles and Responsibilities:Direct the welcome experience for guests while ensuring compliance with all policies and brand standards.Perform front desk duties, including confirming...

  • Guest Services Executive

    4 days ago

    Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full time

    Roles & ResponsibilitiesSummaryGuest Services Executive focuses on customer service and foster relationships with other departments to ensure that guests’ needs are met. He/She is responsive to activities that take place at the Front Office area and is a point of contact for guest upon their arrival until their departure from the hotel. He/She supervises...

  • Guest Service Executive

    4 months ago

    Singapore Hilton Garden Inn Singapore Serangoon Full time

    DescriptionA Guest Service Executive ensures that our Guests receive an exceptional experience from check-in through check-out.What will I be doing?As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks...

  • Guest Services Manager

    3 days ago

    Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full time

    Job Title: Guest Services ExecutiveJob Summary:The Guest Services Executive plays a vital role in ensuring that our guests receive exceptional service and have a memorable stay at our hotel. This role requires a high level of customer service skills, attention to detail, and the ability to work effectively in a fast-paced environment.Key...

  • Guest Service Executive

    2 weeks ago

    Singapore SSG HOTELS PTE. LTD. Full time

    SSG Hotels PTE. LTD. is seeking a skilled Guest Service Executive to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences across our restaurants and bars. Your primary focus will be on ensuring that our guests receive the best possible service, from breakfast to dinner, and everything in...

  • Guest Service Executive

    2 weeks ago

    Singapore 30 BENCOOLEN PTE. LTD. Full time

    Roles & Responsibilities30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.Job Highlights: 5-day work week Career Progression Opportunities Dynamic teamJob Description: Reporting to...

  • Guest Services Executive

    6 months ago

    Singapore PARKROYAL COLLECTION MARINA BAY, SINGAPORE Full time

    Roles & ResponsibilitiesJob Duties & Responsibilities · Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements and movement.· Deliver the highest quality and brand service standards to consistently meet and exceed Guest and VIP expectations.· Maintain current knowledge of hotel...

  • Executive Guest Service Manager

    2 weeks ago

    Singapore SSG HOTELS PTE. LTD. Full time

    SSG Hotels PTE. LTD. is seeking a skilled Guest Service Executive to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences across our restaurants and bars. Your primary focus will be on ensuring that our guests receive the highest level of service, from breakfast to dinner, and everything...

  • Guest Services Executive

    2 weeks ago

    Singapore SG HOTELS PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Services Executive to join our team at SG HOTELS PTE. LTD. The ideal candidate will have a strong background in hospitality and customer service, with a proven track record of delivering exceptional guest experiences.Key ResponsibilitiesGuest Service DeliveryEnsure prompt and efficient service...

  • Guest Services Executive

    2 weeks ago

    Singapore ROYAL PLAZA Full time

    Roles & ResponsibilitiesVoted 'Best Independent Hotel’ Award by TTG Asia Travel Awards for 10 years running as well as Winner of TripAdvisor Certificate of Excellence 2017, we invite you to be part of the Front Office team as you take on the following responsibilities: Work across reception, concierge, and executive lounge Welcome guests warmly and...

  • Senior Guest Service Executive

    2 weeks ago

    Singapore OASIA HOTEL DOWNTOWN, SINGAPORE Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Service Executive to join our team at OASIA HOTEL DOWNTOWN, SINGAPORE. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.Key ResponsibilitiesGuest Service: Provide courteous and efficient service...

  • Guest Services Executive

    2 weeks ago

    Singapore PARADOX CLARKE QUAY PTE. LTD. Full time

    Roles & ResponsibilitiesParadox Clarke Quay Pte. Ltd. / Paradox Singapore Merchant Court partners with the Employment and Employability Institute (e2i) under the Talent Attraction Programme, to grow the talent pool for the Hospitality industry. Career Switchers are also welcome.The main responsibilities and tasks of this position are as listed below, but not...

  • Guest Services Executive

    5 months ago

    Singapore MOMENTUS HOTEL ALEXANDRA Full time

    Roles & ResponsibilitiesTo assist the Guest Services Manager in the supervision and control of Front Desk operations and the carry out of all guest service duties. To supervise, direct, integrate and control all activities relating to guests and to upgrade the service level standards of the hotel. To determine daily room requirements and ensure guest’s...

  • Executive, Guest Service

    3 days ago

    Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full time

    Job Title: Executive, Guest ServiceWe are seeking a highly motivated and service-oriented Executive, Guest Service to join our team at ASCOTT INTERNATIONAL MANAGEMENT PTE LTD.Job Responsibilities:Provide exceptional guest service and ensure a smooth check-in and check-out experience for residents.Manage resident accounts, information, and apartment...

  • Guest Service Executive

    2 weeks ago

    Singapore SSG HOTELS PTE. LTD. Full time

    SSG Hotels PTE. LTD. is seeking a skilled Guest Service Executive to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences in our restaurants and bars. Your primary focus will be on ensuring that our guests receive the best possible service, from breakfast to dinner, and everything in...

  • Senior Guest Service Executive

    3 days ago

    Singapore THE OUTPOST HOTEL SENTOSA Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Service Executive to join our team at THE OUTPOST HOTEL SENTOSA. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesCollaborate with the Assistant...

  • Guest Service Executive

    2 weeks ago

    Singapore PHOENIX OPCO PTE. LTD. Full time

    Roles & ResponsibilitiesAre you currently working in a service based environment and looking to take your skills to one of the most exciting new brands to hit Singapore?Are you stuck in an office or a retail store, desperate to show the world how you can wow customers at every interaction?Do you dream of an ever changing, fast paced team environment where...

  • Guest Services Manager

    3 days ago

    Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

    Job Title: Guest Services ExecutiveJob Summary:We are seeking a highly motivated and experienced Guest Services Executive to join our team at THE SUPREME HR ADVISORY PTE. LTD. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.Key Responsibilities:Lead...

  • Executive Floor Guest Service Executive

    2 weeks ago

    Singapore CONRAD SINGAPORE ORCHARD Full time

    Roles & ResponsibilitiesWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

Executive / Manager, Guest Services and Customer

4 months ago

Singapore DEFENCE COLLECTIVE SINGAPORE LTD. Full time
**THIS IS A 2-YEARS RENEWABLE / CONVERTIBLE CONTRACT ROLE.
**Job Description

To be responsible for the planning, conception and implementation of guest services and customer care initiatives including SOPs and FOH management to achieve brand awareness and visitorship targets for the Museum's exhibitions, programmes, collections and events.

To develop, implement and manage training capabilities of the Museum guest services and customer care needs.

Duties and Responsibilities

  • Planning and allocation of resources for guest services and customer care needs for both the museum's galleries programmes and visits
  • To schedule, facilitate and coordinate group booking tours, VIP visits and daily tours
  • Work collaboratively on developing and implementing SOPs for the Museum's customer care needs
  • Support the working relationship with external stakeholders and partners
  • Manage FOH associates including training and schedules
  • Carry out ongoing evaluation and analyse surveys from guest service efforts
  • Work closely with operation staff to evaluate satisfaction
  • Manage and develop SOPs for FOH such as contact centre, customer service and support

Job Requirement

  • At least 4/5 years of direct managerial experience working in customer care and front of house
  • An interest and passion for Singapore history, museums and the local art scene
  • Selfdirected learner and problem solver who remains productive under pressure
  • Highly proficient in spoken and written English, knows how to operate Microsoft Office Suite
  • Good time management skills
  • Cultural understanding and empathy for diverse communities
  • Availability to work on evenings, weekends and public holidays
  • Team player
  • Service oriented and enjoy interacting with people