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Technical Support

4 months ago

Singapore BRILLANTEZ SOLUTIONS PTE. LTD. Full time

Typical Duties:

  • Assist in configuring, installing and supporting your product suite and associated interfaces when required.
  • Work with customers to ensure contractual service expectations is exceeded.
  • Responsible for the entry, tracking and management of all incoming support calls.
  • Provide enduser training, QA and testing.
  • Be familiar with and adhere to the latest training and installation standards and procedures.
  • Where applicable, work directly with the development team to implement new solutions to the customers.
  • Provide presales support to regional business partners, where necessary.
  • Required availability 24/7 for specific topics or urgencies on rotational basis.
  • Some travel to Asia Pacific region may be required.

Skill Requirements:

  • Adept with Windows 2016 Operating System, Windows 10 and Microsoft SQL Server is highly regarded
  • Customer focused; with a service mindset to work with clients with clarity, responsiveness and expertise, resulting in a high rate of client satisfaction and retention.
  • Excellent interpersonal and communication skills (written, verbal/presentation).
  • Selfdriven individual with problem solving skills and selfdirection. Able to react quickly and thrive in a dynamic and ambiguous environment.
  • Strong organisation skills with an attention to details.
  • Basic working knowledge of networks, PCs and troubleshooting installation issues is highly regarded.
  • Language Requirements:
  • English (Written and Spoken)
  • Asian Languages (Business Proficiency)
  • Minimum Diploma in Information Technology or related disciplines.
  • Personnel with no relevant experience are welcome to apply.