Perm Call Centre

2 weeks ago


Singapore Recruit Express Pte Ltd Full time
Job Description

  • Delivering consistent excellent customer service, handling inquiries, and addressing complaints efficiently
  • Being customer-focused towards both internal and external stakeholders through all communication platforms.
  • Managing phone and email queries from existing and potential clients
  • Providing guidance and emphasizing the value of our services to customers.
  • Managing inquiries, referrals, appointment scheduling, and other necessary support through different communication channels; suggesting appropriate services to cater to stakeholder needs.
  • Handling service feedback and collaborating with relevant parties to resolve issues promptly.
  • Tracking and handling customer inquiries from various channels like Call Centre Hotline, E-mails, Whatsapp, and Online Messages in a timely manner, including service recovery.
  • Achieving KPI targets.
  • Carrying out any additional tasks assigned by the Reporting Officer as required.

Job Title: Customer Service Representative
Company: Recruit Express Pte Ltd


Job Requirement:

  • Ideally a general degree holder or minimum A' Levels qualification with some customer service background
  • Strong written and verbal communication skills
  • Resourceful individual who provides timely and accurate information to superiors
  • Patient, detail-oriented person who enjoys collaborating with senior personnel.
  • Previous experience in the healthcare industry is a plus.
  • Proficiency in a second language would be beneficial.


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