![Recruit Express Pte Ltd](https://contents.bebee.com/companies/sg/recruit-express-pte-ltd/avatar-jsrEA.png)
Perm Call Centre
2 weeks ago
- Delivering consistent excellent customer service, handling inquiries, and addressing complaints efficiently
- Being customer-focused towards both internal and external stakeholders through all communication platforms.
- Managing phone and email queries from existing and potential clients
- Providing guidance and emphasizing the value of our services to customers.
- Managing inquiries, referrals, appointment scheduling, and other necessary support through different communication channels; suggesting appropriate services to cater to stakeholder needs.
- Handling service feedback and collaborating with relevant parties to resolve issues promptly.
- Tracking and handling customer inquiries from various channels like Call Centre Hotline, E-mails, Whatsapp, and Online Messages in a timely manner, including service recovery.
- Achieving KPI targets.
- Carrying out any additional tasks assigned by the Reporting Officer as required.
Job Title: Customer Service Representative
Company: Recruit Express Pte Ltd
Job Requirement:
- Ideally a general degree holder or minimum A' Levels qualification with some customer service background
- Strong written and verbal communication skills
- Resourceful individual who provides timely and accurate information to superiors
- Patient, detail-oriented person who enjoys collaborating with senior personnel.
- Previous experience in the healthcare industry is a plus.
- Proficiency in a second language would be beneficial.
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