Operations Manager

3 weeks ago


Singapore SSW LOGISTICS PTE. LTD. Full time

Job Summary


This position reports to the Director on the development and managing an operational team to deliver cost effective operations whilst achieving the expected KPI performance.

The incumbent is expected to be the primary interface with the customer and to constantly strive to improve what we do from both a cost and service perspective.

Being a start-up environment, the incumbent, must have experience in setting up a greenfield warehouse and is expected to undertake full hands-on, ground-up approach to deliver results (including regulatory certifications such as GDP-MDS, ISO, GMP and related licenses) and will be expected to build an efficient Operations Team.


Role and Responsibilities

Warehouse Design and Development

  • Act as a key stakeholder in the design and development of a GDP-MDS certified warehouse.
  • Work with other Work Stream Leaders/Business Stakeholders to develop operation SOPs that meets the customer's KPI
  • Partnering the Project Team to develop the fitout plan to meet the customer's storage requirements and regulatory compliance
  • Design and develop implementation plan to fitout the warehouse with MHE, VNA Racking, Cold Room etc
  • To plan and develop an operational team within the project budget that meets the customer's KPI
  • Adoption of technology and automation to reduce reliance on manpower

Warehouse Operations

  • To ensure delivery of key SLA's with customer in a fast growing sector, including managing/implementing operations for existing and new customers in accordance with the company's demands
  • Reviews monthly operational performance with customers and provide solutions to drive operational excellence
  • Daily management of the operations (hands on approach)
  • Data driven approach to operational planning and resource deployment, conducting labour planning and productivity monitoring to ensure maximized use of workforce
  • Build a strong winwin relationship with customers, so as to ensure customer retention and development of solutions to grow existing businesses
  • Frequently review, align and keep immediate Superior updated with information on operational issues and performance indices, such as customer profile, Space Management, Resources management, Operating procedures, and P&L status
  • Manage the planning process to ensure all daily operation activities are executed and met according to the customer's SLA
  • Productivity management and tracking
  • Drive to improve operational performance (service and cost) and audit new processes to ensure robustness
  • Conduct analysis of errors made in warehouse operations and identify root causes
  • Review safe work environment aspects in the warehouse
  • Ongoing analysis of the asset usage (MHE and Warehouse Space) to identify ways to improve efficiency
  • Continually review and improve business processes, to improve productivity and add value to company's services
  • Manage the effective implementation and use of the appropriate technology in all sections of the service chain, to enhance service and improve productivity
  • Develop a high performance service culture within the functional team. Plan, organize, and direct in an efficient and effective manner

Documentation & Control

  • Support the preparation of resource requisitions, CAPEX submissions and all required documentation throughout project phase.
  • Support the preparation of procurement documents such as tender/bids, requests for quotes, requests for proposals etc.
  • Support development of Operational Manuals and SOP for new project implementations together with Product owners.
  • Ensure compliance with Company's project, operational, quality, regulatory and HS&E (health, safety, environment) standards, including ISO 9001, OSHAS 14000 requirements.
  • Identify and mitigate risks and issues arising in projects; ensure proper and timely escalations throughout project life.
  • Submit regular project status reports on a timely basis for Management review.

Requirements:

  • Diploma or Degree holder, preferably in Logistics or Supply Chain discipline.
  • At least 5 years' working experience in a 3rd Party Logistics (3PL) or supply chain industry, preferably in logistics project implementation, operations or related role.
  • Good understanding of logistics and supply chain operating processes & warehousing solutions
  • Good problem solving and time management skills with ability to work under pressure, multitask, prioritize and adhere to strict timelines.
  • Ability to prepare and document procedure manuals.
  • Ability to work and interact effectively with stakeholders from multifunctional and diverse backgrounds.
  • Strong communicator with effective written and oral communication skills to persuade, influence, negotiate and present business case.
  • Strong team player with "cando" attitude, initiative and demonstrated ability to lead on a project basis
  • Excellent interpersonal skills including diplomacy and patience.
  • Other skills, experience cons


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