Assistant Manager/senior Executive, Customer

2 weeks ago


Singapore Agency for Integrated Care Pte Ltd Full time

Employee Type:

Full-Time

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Location:

Singapore

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Job Type:

Other

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Date Posted:

1/4/202- Conduct service gap analysis on various touch points to understand the challenges clients/staff face on ground

  • Perform benchmarking research to identify best practices
  • Collaborate across functions/agencies to develop integrated approaches for improving customer experience for AIC clients and caregivers, and to ensure adherence to service standards stipulated
  • Support in planning and executing service improvement initiatives and tracking its effectiveness, which include but are not limited to designing and facilitation of workshops, campaigns and process improvement initiatives
  • Provide project management support for service improvement projects and initiatives
  • Provide secretariat support to the Care Navigation and Transition work group or committees
  • Support the development of training programme and training administration function

Job Requirements:

  • Degree in any discipline
  • At least 2 years of working experience in customer service and/or quality service management
  • Good oral and written communication skills
  • Proficiency in Microsoft Office; proficiency in Visio is an advantage
  • Strong analytical, organisation and planning skills with an eye for details
  • Strong problem solving skills and able to multitask under tight deadlines
  • Team player with high level of initiative and able to work independently

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