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Customer Service Executive
2 weeks ago
Job Scope
- Reports to the Head of Operations
- Responsible for the daytoday activities of customer service executives within established policies and procedures
- To manage customers adjustments, claims, quotations, and process customer orders, as well as to ensure customer satisfaction through communication and timely responses to assigned customers
- Coordinates within the spares team to ensure spares OTD and company objectives are met
- To ensure accurate and timely billing/invoicing to customers
- Coordinates with other departments to resolve issues involving the customer services department
- To track stock availability and create shipping documents, maintain records of transactions and interactions, as well as to update ERP (SAP) and Database (Microsoft Access)
- To participate in the afterwork hours AOG duty schedule
- Be responsible, and to prepare, present and/or participate in performance related topics
- To be familiar with the company's obligations in relation to the contractual obligations relating to order fulfillment (eg: Airbus Supplier Support Conditions, etc)
- To meet the Key Performance Indices set forth by the supervisor
- To participate in cross functional improvement projects
- To assist in other tasks that the supervisor may assign from time to time (included but not limited to duties setup above)
Requirements:
- Good verbal and written communication skills.
- Computer skills are required, experience with SAP and Microsoft Excel will be advantageous.
Job Types:
Full-time, Permanent
Salary:
$2, $3,300.00 per month
COVID-19 considerations:
Fully Vaccinated
Education:
- Lower Secondary Qualification (preferred)
Experience:
- Aviation/ Aerospace: 1 year (preferred)
Spares Order Desk: 1 year (preferred)
- SAP: 1 year (preferred)
Work Location:
In person
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