Customer Service Executive

2 weeks ago


East Singapore Diehl Aerospace Pte Ltd Full time

Job Scope

  • Reports to the Head of Operations
  • Responsible for the daytoday activities of customer service executives within established policies and procedures
  • To manage customers adjustments, claims, quotations, and process customer orders, as well as to ensure customer satisfaction through communication and timely responses to assigned customers
  • Coordinates within the spares team to ensure spares OTD and company objectives are met
  • To ensure accurate and timely billing/invoicing to customers
  • Coordinates with other departments to resolve issues involving the customer services department
  • To track stock availability and create shipping documents, maintain records of transactions and interactions, as well as to update ERP (SAP) and Database (Microsoft Access)
  • To participate in the afterwork hours AOG duty schedule
  • Be responsible, and to prepare, present and/or participate in performance related topics
  • To be familiar with the company's obligations in relation to the contractual obligations relating to order fulfillment (eg: Airbus Supplier Support Conditions, etc)
  • To meet the Key Performance Indices set forth by the supervisor
  • To participate in cross functional improvement projects
  • To assist in other tasks that the supervisor may assign from time to time (included but not limited to duties setup above)

Requirements:

  • Good verbal and written communication skills.
  • Computer skills are required, experience with SAP and Microsoft Excel will be advantageous.

Job Types:
Full-time, Permanent

Salary:
$2, $3,300.00 per month

COVID-19 considerations:
Fully Vaccinated

Education:

  • Lower Secondary Qualification (preferred)

Experience:

  • Aviation/ Aerospace: 1 year (preferred)
Customer Service: 1 year (preferred)
Spares Order Desk: 1 year (preferred)

  • SAP: 1 year (preferred)

Work Location:
In person

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