![Hatch Asia Consulting Pte Ltd](https://media.trabajo.org/img/noimg.jpg)
Regional Customer Service Manager, Freight
2 weeks ago
Our client has established itself as a renowned logistics company in the industry through rapid expansion over the last few years.
Today, they have extensive distribution networks and services including air and sea freight forwarding, warehousing, trucking transportation, and courier services for door-to-door delivery.
The Challenges
- Acts as the primary contact for assigned customers across the Asia region.
- Maintains daytoday interaction with customers to ensure operational execution of customer requirements, resolve customer issues, identify ways to improve service, and add value to the relationship.
- Carry out successful customer onboarding and implement the engagement processes with respective stakeholders.
- Champion and represent the customer's business requirements in the organization.
- Improve the service to the customer and profitability of the organization.
- Ensure that performance to customers is within agreed performance and cost levels.
- Act as liaison between the customer and the various internal divisions.
- Lead projects in assigned regions or accounts; ensure service performance compliance and KPI meet and exceed customers' expectations
- Supporting new customer programs to support the strategic direction of the organization including but not limited to EDI projects, Vendor Compliance projects and customer, factory, and logistics service providerrelated projects
- Serve the customer through issue resolution, process improvement, resolution of process and service failures, the rectification of invoicing accuracies, improving reporting accuracy, and improving overall client responsiveness.
- Maintain SLA compliance and carry out timely KPI metrics reporting
- Monitor all agreed KPIs associated with the internal commitment to the customer for transportation, freight, and hubrelated services.
- Develop and maintain WI, SOP or reporting deck for the customer.
What It Takes
- Must have a Bachelor's Degree or equivalent qualification
- At least 5 years of experience in international logistics, preferably with experience in country operations and managing global or regional accounts, in logistics or supply chain management, equipped with ocean freight knowledge.
- Proven handson experience in crossfunctional involvement, like working with sales, solutions, industrial engineering or customer support teams.
Employment Agency No: 11C5794
Salary:
$5, $7,000.00 per year
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