Customer Service Executive
2 weeks ago
Job Summary:
The primary objective of the Inside Sales team member is to develop and improve Pentagon market share for new and existing businesses.
Role Overview:
- Assist the sales team in preparing quotations, tender submissions and RFQ proposals for clients.
- Verify pricing, terms, and conditions for shipments awarded.
- Maintain an accurate level of data quality, ensuring that all systems are kept up to date promptly.
- Organize and maintain sales documentation, ensuring accessibility and completeness for reference.
- Coordinate with internal departments, such as operations and finance, to ensure seamless execution of sales processes and success of the business.
Requirement:
- Min Diploma holder
- Must have min 3 years experience in sales support and customer service, preferably in the freight forwarding or logistics industry or any of the Oil and Gas, EPC, and Marine industry
- Proficiency in Microsoft Office Suite, particularly Excel, for data analysis, reporting, and document preparation.
- Excellent communication and interpersonal skills, with a customerfocused approach and the ability to interact effectively with internal and external stakeholders.
- Knowledge of freight forwarding processes, terminology, and industry trends is desirable.
- Strong organizational skills and the ability to multitask, prioritize tasks, and meet deadlines in a dynamic work environment.
- Good team player, with an enthusiastic & proactive attitude
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