Senior Customer Success Specialist

2 weeks ago


Singapore Okta, Inc. Full time

The Customer Success Manager will be responsible for complementing Okta's innovations, best practices and capabilities with our valued customers' business objectives and priorities thereby driving higher business value and executive alignment between Okta and our customers.

You will be responsible for driving customer adoption and success by providing oversight, adoption recommendations, opportunities for greater service and risk management.

You will perform routine health checks and assist with business value assessment to ensure our customers, the most ROI from Okta.

The success of this role means higher customer satisfaction, retention and expansion of Okta business.

Job Duties and Responsibilities:

  • You will be responsible for the Japan office customers
  • Serve as the primary point of contact post implementation. Assume overall customer adoption responsibility and escalation management role.
  • Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value.
  • Partner with internal Okta stakeholders to align account activities with the customer's business case and strategy.
  • Prepare and educate customers on new features and releases.
  • Monitor and identify adoption and utilisation trends, provide recommendations based on risk and customers' business needs.
  • Conduct periodic customer healthchecks.
  • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
  • Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.
  • Work with the sales team to properly sell and positions Success Services.
  • Answer technical questions from customers in the post implementation phase.
  • Active discussion on daytoday technical requirements/issues with the customer, and based on research of available information, propose a viable solution/capability to address the requirements/issues.

Required Skills:

  • Demonstrated customer success experience.
  • General knowledge of cloud architecture as well as onpremise IT landscape.
  • Experience in consulting and implementation of IT systems preferably cloud service.
  • Knowledge of enterprise web technologies, security and cuttingedge infrastructures.
  • Comfortable and willing to be a handson contributor.
  • Experience of SaaS vendors such as Box, Google Apps, NetSuite, Salesforce, ServiceNow and Workday preferred.

Project Management

  • Ability to manage multiple customer projects simultaneously.
  • Ability to manage customers from inception to successful deployments and handover to sales when the leads are qualified for upsell.

Problem Solving

  • Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems.
  • Identifies critical issues with ease.
  • Pushes creative thinking beyond the boundaries of existing industry practices and customer mindsets.

Communication

  • Communicates with internal and external customers and all levels of management.
  • Effectively communicate technical information to nontechnical audiences.
  • Understands how to communicate difficult/sensitive information tactfully.

Education, Training and Certification

  • A Bachelor's degree in Computer Science, Information Technology or related discipline preferred

The Customer Success Manager will be responsible for complementing Okta's innovations, best practices and capabilities with our valued customers' business objectives and priorities thereby driving higher business value and executive alignment between Okta and our customers.

You will be responsible for driving customer adoption and success by providing oversight, adoption recommendations, opportunities for greater service and risk management.

You will perform routine health checks and assist with business value assessment to ensure our customers, the most ROI from Okta.

The success of this role means higher customer satisfaction, retention and expansion of Okta business.

Job Duties and Responsibilities:

  • You will be responsible for the Japan office customers
  • Serve as the primary point of contact post implementation. Assume overall customer adoption responsibility and escalation management role.
  • Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value.
  • Partner with internal Okta stakeholders to align account activities with the customer's business case and strategy.
  • Prepare and educate customers on new features and releases.
  • Monitor and identify adoption and utilisation trends, provide recommendations based on risk and customers' business needs.
  • Conduct periodic customer healthchecks.
  • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
-

  • Singapore Ethos BeathChapman Full time

    Job Details:LocationSingaporeSalaryCompetitive SalaryJob TypePermanentRefBH-178468ContactRoselle CuntapayPostedabout 2 hours ago Currently looking for a Customer Success Specialist for a Healthtech startup out of Singapore. They have an app that is used by Physiotherapists, doctors, and patients to aid in the recovery of orthopaedic surgery or...


  • Singapore MAGENTA CONSULTING SERVICES PTE. LTD. Full time

    Customer Experience Specialist at XYZ CompanyDuties and Responsibilities:Manage customer engagement to guide Partner with Lifecycle selling and management processes. Collaborate with Sales, Business Development, and Presales teams to propose innovative solutions to achieve customer business outcomes. Coordinate with vendor teams to ensure effective...


  • Singapore MAGENTA CONSULTING SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesDuties and Responsibilities Handle customer experience engagement and provide assistant to guide Partner with Lifecycle selling and management processes. Cooperate with Sales, Business Development and Presales teams to propose new solutions to achieve customer business outcome and work with delivery team to improve user experience. ...


  • Singapore Affinidi Full time

    Headquartered in Singapore with offices in Germany, Ukraine, and India, Affinidi empowers Data Owners like you and me to control and selectively share our verifiable credentials through decentralized technologies. Affinidi, along with Trustana and GoodWorker, are separate ventures under the LemmaTree Group, founded and funded by Temasek, a global investment...


  • Singapore INFOHOST PTE LTD Full time

    InfoHost Pte Ltd is a company that aims to be a one-stop shop for information products and library technologies. Our ability to provide a full spectrum of related products and services with localized support, establishes us as a key information industry partner.As part of our growing company, we are seeking for a dedicated, hardworking, and passionate about...


  • Singapore INTERNATIONAL AIR TRANSPORT ASSOCIATION Full time

    Roles & ResponsibilitiesAbout the team you are joiningIATA’s Business Intelligence Services are the focal point and driving force for data management and global BI services for the aviation industry. The team is comprised of aviation industry experts, data management and analytic professionals. One of the four verticals within the IATA BIS department...


  • Singapore FUJIFILM Business Innovation Singapore Full time

    Direct message the job poster from FUJIFILM Business Innovation SingaporeRecruitment Business Partner at FUJIFILM Business Innovation SingaporeAbout the jobFUJIFILM Business Innovation is a global leader committed to continuously deliver innovations to customers' businesses worldwide, for creating innovative and fulfilling workplaces by effectively adopting...


  • Singapore Confluent Full time

    About the Role:The Senior Customer Success Technical Architect plays a key role in supporting our enterprise customers by serving as their technical advocate. As the main point of contact for all technical inquiries, you will work closely with various teams at Confluent to ensure your customers achieve success. This position offers you the chance to gain...


  • Singapore Confluent Full time

    About the Role:The Senior Customer Success Technical Architect plays a key role in supporting our enterprise customers by serving as their technical advocate. As the main point of contact for all technical inquiries, you will work closely with various teams at Confluent to ensure your customers achieve success. This position offers you the chance to gain...


  • Singapore CONFLUENT SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesWith Confluent, organisations have the opportunity to fully utilize continuously flowing data to innovate and succeed in the modern digital world. Embracing the goal to constantly improve, we are paving the way in a new data infrastructure category - data streaming. This groundbreaking technology empowers every organization to create...


  • Singapore Anomali Full time

    Company DescriptionAnomali delivers earlier detection and identification of adversaries in your organization's network by making it possible to correlate tens of millions of threat indicators against your real time network activity logs and up to a year or more of forensic log data. Anomali's approach enables detection at every point along the kill chain,...


  • Singapore CONFLUENT SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesWith Confluent, organisations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better everyday – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organisation to create...

  • Customer Success

    2 weeks ago


    Singapore Ahrefs Full time

    Ahrefs is a world leading all-in-one SEO toolset for growing search traffic and optimizing websites. We are widely regarded as both a must-have tool for marketing professionals and a trusted friend to small business ownersbut of course you knew that already.Based out of our Singapore HQ, Ahrefs is on the hunt for a Customer Success Specialist who loves...


  • Singapore SALT TALENT SEARCH PTE. LTD. Full time

    Roles & ResponsibilitiesSALT is hiring Customer Success Manager for a Social Media Client for 8-months & renewable contract role. The role requires both building and delivering success with key clients, by providing the right solutions based on business needs, joint planning, and driving execution through internal cross functional teams and external...


  • Singapore Clarivate Full time

    Information BlurbThe Manager of Customer Success drives overall customer satisfaction and retention for the Academia & Government organization for Ex Libris Library Software customers that form part of Clarivate. The Manager will lead the team of Customer Success Managers responsible for ensuring customers achieve value with their Library Software solutions...


  • Singapore MongoDB Full time

    The worldwide data management software market is massive (IDC forecasts it to be $138 billion by At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of...


  • Singapore Qualtrics Full time

    At Qualtrics, we create software that the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit,...


  • Singapore Flywire Full time

    Company Description Are you ready to trade your job for a journey? Become a FlyMate**Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we're on a mission to deliver the world's most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary...


  • Singapore International Air Transport Association (IATA) Full time

    Employment Type: PermanentContract Duration:At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and we...


  • Singapore MEDIAONE BUSINESS GROUP PTE. LTD. Full time

    Are you passionate about driving client success and playing a pivotal role in a dynamic digital marketing agency? As a Sales Success Specialist at MediaOne, you will be at the forefront of ensuring our clients' success by providing exceptional support and assistance throughout their journey with us. Your expertise and dedication will contribute to our...