Managed Services

3 weeks ago


Central Singapore PERSOLKELLY Full time
The Managed Services (MS) Architect is responsible for designing and implementing comprehensive managed services solutions for our clients. This central role requires expertise in developing and maintaining technical architectures, ensuring seamless integration and delivery of managed services. The MS Architect collaborates with cross-functional teams to assess client needs, propose solutions, and oversee successful execution.

Additionally, they provide guidance on best practices, evaluate emerging technologies, and continuously improve the managed services framework to meet evolving business requirements.


Contract Duration -12 Months renewable contract

Working Location - Kallang
**Working Hours -Mon to Fri, as per operations needs

Main Responsibilities

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Collaborate with cross-functional teams to define and execute a comprehensive technology stack strategy, embracing a security-first mindset at every step

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Direct and mentor a team of software/system engineers to create seamless integrations between diverse technologies and platforms, optimizing overall system performance

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Champion an automation-first approach, crafting automated workflows and playbooks to enhance Security Operations Centers/Network Operations Centers operator and analyst efficiency

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Manage ongoing operational activities, including the orchestration and automation of systems development, configuration, and management

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Develop comprehensive training materials and documentation for support staff post-implementation of new tools/platforms

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Review both new and existing system designs and offer recommendations to enhance performance, security, and availability for our clients

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Provide hands-on coaching, mentoring, and knowledge transfer to support team members

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Thrive on resolving complex issues associated with massive-scale operations, always keeping global scalability and efficiency at the forefront of decision-making.

Requirements

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Bachelor's or master's degree in computer science, information technology, or a related field

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Minimum of 5-7 years of experience in the IT Managed Services Provider (MSP) / Managed Security Services Provider (MSSP) space, with a preference for CISSP certification

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Experience with physical security systems such as enterprise access control systems (ACS) and video surveillance (VMS) is advantageous

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Prior experience in implementing IT Service Management (ITSM) solutions, automation frameworks (e.g., Puppet, Salt, Ansible, Chef), Remote Monitoring and Management (RMM) platforms, and data lakes is preferred

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Exhibit superior communication, leadership, and interpersonal skills, adhering to the principle of keeping everyone informed. Particularly essential when working with geographically distributed teams

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Demonstrate an extensive understanding of managed services business and delivery models

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Prioritize a customer-centric approach, finding solutions to meet their needs and aligning internal and external stakeholders accordingly

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Results-driven, security-focused professional with a passion for optimizing technology stacks on a global scale.
***:
PERSOLKELLY Singapore Pte Ltd - RCB No E - EA License No. 01C4394
**R Ngiam Xinyi (Yan Xinyi))
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