Managed Services
3 weeks ago
Additionally, they provide guidance on best practices, evaluate emerging technologies, and continuously improve the managed services framework to meet evolving business requirements.
Contract Duration -12 Months renewable contract
Working Location - Kallang
**Working Hours -Mon to Fri, as per operations needs
Main Responsibilities
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Collaborate with cross-functional teams to define and execute a comprehensive technology stack strategy, embracing a security-first mindset at every step
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Direct and mentor a team of software/system engineers to create seamless integrations between diverse technologies and platforms, optimizing overall system performance
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Champion an automation-first approach, crafting automated workflows and playbooks to enhance Security Operations Centers/Network Operations Centers operator and analyst efficiency
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Manage ongoing operational activities, including the orchestration and automation of systems development, configuration, and management
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Develop comprehensive training materials and documentation for support staff post-implementation of new tools/platforms
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Review both new and existing system designs and offer recommendations to enhance performance, security, and availability for our clients
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Provide hands-on coaching, mentoring, and knowledge transfer to support team members
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Thrive on resolving complex issues associated with massive-scale operations, always keeping global scalability and efficiency at the forefront of decision-making.
Requirements
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Bachelor's or master's degree in computer science, information technology, or a related field
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Minimum of 5-7 years of experience in the IT Managed Services Provider (MSP) / Managed Security Services Provider (MSSP) space, with a preference for CISSP certification
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Experience with physical security systems such as enterprise access control systems (ACS) and video surveillance (VMS) is advantageous
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Prior experience in implementing IT Service Management (ITSM) solutions, automation frameworks (e.g., Puppet, Salt, Ansible, Chef), Remote Monitoring and Management (RMM) platforms, and data lakes is preferred
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Exhibit superior communication, leadership, and interpersonal skills, adhering to the principle of keeping everyone informed. Particularly essential when working with geographically distributed teams
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Demonstrate an extensive understanding of managed services business and delivery models
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Prioritize a customer-centric approach, finding solutions to meet their needs and aligning internal and external stakeholders accordingly
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Results-driven, security-focused professional with a passion for optimizing technology stacks on a global scale.
***:
PERSOLKELLY Singapore Pte Ltd - RCB No E - EA License No. 01C4394
**R Ngiam Xinyi (Yan Xinyi))
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