Customer Success Executive
2 weeks ago
Customer Success Executive
Location:
Singapore
Permanent role - Full time
Competitive market rate salary
RecruitSG is a leading provider of recruitment and HR solutions designed for business owners.
Our mission is to help transform end-to-end human capital processes and develop the right talent strategy for our clients to be best positioned to tap on market opportunities.
Founded in 2017, recruitSG is on a mission to impact 10,000 companies through the most important building block in a business — talent.
Serving over 6,000 companies across Singapore, we bring the best of our solutions and experiences to help business owners setup, automate and optimise their recruitment and HR processes, so they can supercharge their business.
We are looking for a dynamic and energetic Customer Success Executive to join our expanding team.As a Customer Success Executive, you will play a pivotal role in ensuring our clients' success by developing and maintaining strong relationships, ensuring their satisfaction in the products and services, while working closely with the sales and support team to identify opportunities for growth and deliver the highest level of service.
Responsibilities:
- Serve as the primary point of contact for clients, addressing inquiries and offering guidance on the product and software.
- Collaborate with clients to comprehend their requirements and develop tailored solutions that align with their objectives.
- Facilitate clients' onboarding process to our software and services, ensuring a smooth and efficient transition.
- Collaborate with internal teams to guarantee seamless delivery of services to clients.
- Prepare and present insightful reports and analyses to clients, highlighting areas for improvement and providing actionable recommendations.
Requirements:
- Excellent interpersonal and communication skills, fostering robust relationships with clients.
- Capacity to work independently and collaboratively in a fastpaced, dynamic environment.
- Strong analytical and problemsolving aptitude, with a focus on identifying and resolving challenges.
- Willingness to travel to client sites as needed.
Why join us and what we offer:
- Exciting opportunity to be part of a growing organisation serving over 6000 SMEs in Singapore.
- Diverse client base that offers exposure to various industries.
- Join a team of youthful, energetic and experienced professionals with a dynamic and inclusive work culture.
- Opportunity to explore working with our other business units
Job Types:
Full-time, Permanent
Salary:
$2, $3,500.00 per month
Schedule:
- Monday to Friday
Work Location:
In person
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