Director, Customer Experience, Service Provider

JJIM aims to cultivate industry-leading capabilities that enhances competitiveness, address HCP needs, and ultimately deliver improved outcomes for patients.Under this umbrella, the CX& CD CoE positions JJIM to be the preferred partner for HCPs. The vision of this CoE is to deliver industry-leading, data-driven engagement with HCPs that is personalised,...

About the role:Job Purpose:Customer dedicated senior leader having overall accountability & responsibility for quality of service, customer satisfaction, service level management, service improvements & enhancements for all implemented Orange insourced and outsourced services on a major multi-national customer. To position service management product offering...

You will be part of the Philanthropic Strategy and Innovation team in Community Chest to reshape donor experience. You will help to develop Customer Experience (CX) strategy, generate CX insights and facilitate CX adoption. The role requires creative thinking and excellent communication and change management skills, along with the ability to analyse...

The Customer Support Director is the prime interface and point of escalation for any major issues arising from the Customers which require coordination within the company.As Customer Support Director, your mission will include:Developing and maintaining relationships with a portfolio of Airlines. Strengthening the relationship with ATR Operators and ensuring...

Responsibilities:Sales: Responsible for the development and execution of an end to end sales cycle, across new client acquisition. Prospecting and qualification of prospects Lead generation and qualification of leads Buyer conversion on a monthly and quarterly basis Conduct pre sales activities based on recommended strategies Client acquisition will be...

What the role is:As a central people agency, PSD has put in place various initiatives to help the Public Service respond to the many driving forces impacting the future of work and HR. To help officers manage the various transitions in their public service career and to ensure that the transitions are carried out smoothly, we are looking for an Assistant...

What the role is:As a central people agency, PSD has put in place various initiatives to help the Public Service respond to the many driving forces impacting the future of work and HR. To help officers manage the various transitions in their public service career and to ensure that the transitions are carried out smoothly, we are looking for an Assistant...

Duties & ResponsibilitiesØ Ø Ensure high standards and excellence in customer service experience for all enquiries.Ø Attend to check-in watches brought in by customers.Ø Process document for check-in and take photographs of check-in watches.Ø Liaise with Chief Technician for Assessment and prepare quotation to inform customers.Ø Follow-up on job...

Job SummaryManage day to day operation to meet customer satisfaction, responsible for training, quality monitoring, metrics, and employee development. Manage Customer Service Team across North and South Asia including Vietnam. This position will be based in Singapore and report to Customer Service Director, Asia.Key Job ResponsibilitiesResponsible for...

Report to Customer Support Manager and support Business Development Directors on account related issues Proficient in aftersales service support such as generating sales quotation and followup to closure, including producing routine Customer Status Report, Monthly Sales Report, etc to document KPI Maintain a high level of professionalism when handling...

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

Roles & ResponsibilitiesJob Title: Customer Service RepresentativeLocation: 77 Robinson RoadKey Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat. Provide accurate information about the Automotive products, services, and policies. Assist customers with product inquiries, technical support, and warranty...

Our CX Specialists are responsible for creating satisfying or compelling experiences for customers of our products and services, with a focus on reshaping the customer experience to make it simple and frictionless for customers to do business with us. Successful team members must have an expert understanding of touchpoints across the entire customer...

JLL supports the Whole You, personally and professionally.Director Workplace ExperienceWork Dynamics - Integrated Facilities ManagementJLL Experience Services team members are "experts who create value through lasting partnerships." At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for...

We are now looking for a Partnership & Customer Success Director, are you the one we are looking for?Summary of the role:Telenor Global Services Pte Ltd is seeking a Partnership & Customer Success Director to join our team and take part in our ambitions to reach 1 Billion users world-wide.The role's responsibilities include building and strengthening...

Responsibilities: To receive all inquiries, take note of the caller's particulars such as name, position, Company, telephone and facsimile numbers, and other relevant details for subsequent followup by sales staff. To assist in preparing proposals based on verbal or written information provided by the Sales and Marketing staff. To prepare invoices, monthly...

Role DescriptionThis position reports to the director and manager in charge. Provision of service to customers before, during, and after a purchase. Success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest.Specific ResponsibilitiesResolve customer enquiries efficiently and escalate issues promptly when...

COMPANY DESCRIPTIONWe specialize in creating unforgettable experiences that bring people together. Our company is committed to planning, designing, and executing successful events that cater to our client's unique needs. We believe that every event is an opportunity to tell a story, and we strive tirelessly to ensure that each story is told in a way that...

In this position, you will be assisting our clients via phone to assist them with their travel queries. Assistance required is included but not limited to, booking of flight tickets, booking of admission tickets, provide information on visa requirements, planning of travel itinerary. Experience in both inbound and outbound travel industry Able to work shift...

The role of the Customer Experience Manager is to assist the Customer Experience (CX) Management team in the smooth running of front-of-house services, to be an exemplary role model to other members of staff - to coach and guide them and to provide a friendly, efficient and knowledgeable service to all our customers.Key ResponsibilitiesCustomer Service...