Lead Solutions Consultant

2 weeks ago

Singapur, Singapore Sprinklr Full time

Description

Sprinklr is looking for a CCaas experienced Pre-Sales Solutions Consultant who will partner with Sales on our enterprise and mid-market accounts in our Asia markets (based in Singapore). Solutions Consultants are instrumental in the sales cycle, bringing their technical and industry expertise to create compelling solutions for customers.

OVERALL DESCRIPTION:

As a Solutions Consultant you will partner with Sales to uncover a customer's current and future states and their goals to best position Sprinklr's solutions. You are a strong communicator who can develop compelling presentations that illustrate Sprinklr's business value to customers at all levels. You understand how Sprinklr can fit into a customer's technology stack and the common use cases we can support across systems.

Who You Are And What Makes You Qualified:

You will be a key member of account teams with sales and other internal stakeholders for our enterprise and mid-market customers. You will attend client meetings to conduct in-depth discovery on the customer's current and future states and positive business outcomes. You'll bring your creativity to build compelling presentations and collateral that demonstrate our solutions and their value proposition against a customer's required capabilities and deliver presentations virtually and in person. You will educate our customers on Sprinklr's business value. You will passionately seek out the opportunity to assist Sales in the response to RFXs You are incredibly smart and have a desire to keep up with aggressive training schedules and maintain up-to-date Sprinklr product certifications You've got 5-10 years of experience in a presales role at a SaaS company. You've been successful in selling value for customer care, service, CCaas, Contact Centre You're familiar with Omni-channel engagement, Contact Centre (Voice and Digital), Conversational AI, WFM, Speech Analytics & Automated Quality Management, Case Management, CRM You're methodical and meticulous in your approach, preparation and execution You're expertise in the CCaas / Customer Service industries strongly preferred

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.

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