Digital Account Management IC4

1 week ago

Singapur, Singapore Microsoft Full time

Overview

In the current era of AI, our aim is to empower our customers in the Small and Medium-Sized Business (SMC) sector by leveraging the unique value provided by the Microsoft cloud. We are a digital-first organization that collaborates closely with partners. If you are a sales professional who excels in driving top-notch digital engagement within rapidly expanding customer segments, the SMC-Corporate Sales (SMC) team is the perfect fit for you. You will join a global, digital-first team that aligns with partners and assists a dedicated group of customers in reaching their business objectives through our distinct value proposition. You will also have the chance to work with diverse and inclusive teams, prioritize your well-being, contribute to sustainability efforts, and continuously learn and grow. If you are passionate about customers and eager to develop digital-first solutions, we welcome you to explore this role and the value we bring to our customers, partners, and community on a daily basis.

In this AI-dominated era, customers are interacting with Microsoft in novel ways as they expedite their transformation journeys. This role offers you the opportunity to accelerate your own AI exploration and career through these innovative experiences.

The Account Executive plays a crucial role in enabling Microsoft to better serve our SMC-Corporate managed clients, aiding them in realizing their potential and supporting them on their Digital Transformation path. By cultivating and managing robust customer relationships, including establishing connections with executives at the Chief-level (CxO) and other key decision-makers within customer organizations, the Account Executive brings value. It is essential for the Account Executive to effectively utilize all available digital tools and processes, as well as coordinate with other team members to address customer needs and requests. Moreover, the Account Executive collaborates with Partners to identify the most suitable solutions to meet customer requirements.

This opportunity will enable you to enhance your solution sales and collaboration skills, and expand your expertise in cloud and AI. This role offers flexibility, allowing you to work remotely up to 50% of the time.

Microsoft's mission is to empower every individual and organization across the globe to attain greater achievements. As employees, we unite with a growth mindset, innovate to empower others, and collaborate to achieve our common objectives. Each day, we build upon our values of respect, integrity, and accountability to cultivate an inclusive culture where everyone can thrive professionally and personally.

Responsibilities

  • Customer Engagement: Act as a central point to uphold strong customer relationships and serve as a customer advocate within the organization/Microsoft. Identify decision-makers within customer organizations by understanding their structure, utilizing partners and virtual teams. Ensure ongoing customer account continuity and assess customer satisfaction metrics by proactively defining satisfaction conditions at the beginning of engagements and managing escalations effectively.
  • Account Management: Strategically plan sales territories for accounts, establish standards and priorities, determine how to leverage specialized resources and other roles, engage with internal and external decision-makers for long-term business planning. Assist both existing and new customers in transitioning to cloud solutions through a cohesive plan covering additions, consumption, upsell, cosell initiatives, and renewals while maximizing customer business outcomes and experiences. Gain insight into and accelerate customer cloud strategies.
  • Maintain Expertise: Proactively develop and maintain a robust understanding of Microsoft's product offerings, solutions, and industry strategies related to assigned accounts. Demonstrate a solid comprehension of customers' business strategies and industry trends.
  • Orchestration: Coordinate specialized resources to engage with customers, delivering solutions-based and technology-driven interactions to help customers tackle challenges and seize opportunities.
  • Utilize Additional Resources: Engage partners and other resources to provide customers with the most suitable solutions for their transformation journey.

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